Write a review

Go to business site

Admiral: Car insurance reviews

Name: Car insurance
Rating: 4.74 (22423 reviews)

View other Admiral products

4.74

Based on 22,423 reviews, last reviewed 26th Feb 2026

50% increase in 5 star reviews

in the past 90 days

25% increase in 1 star reviews

in the past 90 days

85%

13%

Latest highest rating:

5

Jess, the customer service representative makes my day Last year, I purchased a one-year car insurance policy for my brother-in-law, who just relocated to the UK, through Admiral car insurance, using my ow... Read more Reviewed on: 26th February 2026

Latest lowest rating:

1

Not recommended Got this insurance provider for my car and after for my home- since beginning I have problems to log in in my policy- few calls to technical support- ... Read more Reviewed on: 16th February 2026

Visit provider site Read all reviews Write a review

About this product

Admiral provide third party car insurance policies and four levels of comprehensive cover – Admiral Essential, Admiral, Admiral Gold and Admiral Platinum.

Admiral offer vehicle insurance policies for vans, young drivers, new and learner drivers, temporary drivers and delivery drivers. It also has a MultiCar insurance option.

Admiral car insurance reviews help you find out what it’s like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

Review Admiral: Car insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Admiral Car insurance reviews (22423)

Excellent customer service

I wouldn't buy car insurance from anyone else as their customer service team is excellent. Well informed, patient, helpful and professional. Reviewed on: 9th February 2018

Customer Service

I have had a lot of problems with my car insurance due to changing cars/putting named drivers on/taking them off - overall i have had a very positive experience of Admiral, my problems are sorted with a phone call. Only down fall is the wait to speak to somebody- can't be helped!! :) Reviewed on: 6th February 2018

1st year insurance!

Easy to set up and cheaper than most other providers without a black box! Could drop the 19 quid charge for updating your policy when you actually pass your test- bit of a kick in the teeth at a time of celebration Reviewed on: 20th January 2018

Really helpful

I've been with admiral car insurance for a few years. I've found them to be very helpful, anytime I've had a query or wanted to change my payment details, they are fast and efficient. Really good coverage and at competitive prices. Very happy customer! Reviewed on: 4th January 2018

over a week for courtesy car, don't bother calling, its helpless..

Just another insurance company that does everything to get theyre money and cant get anything resolved.... regretting the moment I signed with them for my car insurance.. almost a week after the accident and my car hasn't even reached THEYRE chosen garage, which means it will be over a week at least to get the courtesy car.. RIDICULOUS!! Reviewed on: 3rd January 2018

Worst car insurance company, that lies and steals

Admiral insurance gained access to my bank account illegally and took a lot of money off! I have no idea how and why they managed to do this, but I am changing both the bank (Barclays) and car insurer. We did not even have valid contract and all my previous bills have been paid in time and in full. But they still took my money and disturbing part is that they had somehow gained access to my bank account! Took a lot of phone calls, emails, arguments and threats to get my money back. I am exhausted. Reviewed on: 9th December 2017

Not Admiral

Someone crashed into the back of me then drove off. My car was written off however I managed to get the vehicle's number plate, Admiral were eager to send someone to collect my car but once they took it away they said I had 2 options, I could claim on my policy or I could wait for them to identify the other party but I would be charged storage fees. Since I couldn't afford storage fees I chose to claim. Worst mistake I've made in my entire life. They valued my car at approximately a third of what it was genuinely worth. They 'invalidated' my 12 month policy (which I pad for in full) which still had 6 months remaining. I had to buy a new insurance and they are telling me that until they can identify the driver the incident was my fault, therefore I've lost my no claims bonus and the new policy which I was forced to buy was almost triple the price of my previous one. It has now been over 10 months and they are saying they have still not identified the driver even though I provided his registration plate. I have kept asking them to ring me and keep me updated but I have had to ring them every single time we've been in touch (building up an enormous phone bill). I have received an e-mail from them saying that the member of staff handling my case will be charging £245 per hour, and they will be taking that from any money I eventually receive. I couldn't believe my eyes. It is now almost time to renew my policy again which means paying for another ridiculously overpriced policy all because they threatened to charge me storage fees if I didn't claim on my policy. They tricked me and I am hundreds if not thousands of pounds out-of-pocket all because someone crashed into the back of me whilst I was driving normally and because of Admiral. Please don't make the same mistake I did, even if Admiral offer you the cheapest policy, it is worth paying the extra to be with a different company just incase you are involved in an incident. Reviewed on: 21st November 2017

Appalling amount of time to process a claim.

Nearly three months ago I was hit from behind (whilst stationary in a traffic jam) by a driver who had a policy with Admiral. Despite almost immediate admission of liability, (not really much choice in this scenario) they have still not provided my insurance company with permission to proceed with repairs to my bike (at least that is what MCE claimed). I was told (by MCE) that Admiral will deal with everything in date order. Do they REALLY have a nearly three month back log with dealing with claims? I cannot believe it. I am not at all happy with either Insurance company. I think I will go elsewhere next time, but it will NOT be with Admiral. Reviewed on: 18th November 2017

Good Customer Service

Quick and easy to add extra drivers onto existing policy Reviewed on: 6th November 2017

Prompt response and helpful customer service

I picked Admiral for my car insurance last year. I had a breakdown shortly after joining them and require to be towed to the garage. The recovery came within 15 minutes from contacting customer service. When my insurance was about to expire i found a cheaper one elsewhere through a comparison website. The lovely lady on the phone not just matched but beat the quote I found. My experience with Admiral is 100% positive and I would recommend it to anyone Reviewed on: 1st October 2017

Do you have a different Admiral product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Car insurance
from Aviva 3.67 from 553 reviews
Car insurance (discontinued)
from Quick-Sure (inactive company) 5.00 from 2 reviews
Car Insurance
from Bell Insurance 2.85 from 23 reviews

Want to see more from Admiral?

Home insurance
from Admiral 4.80 from 11770 reviews
Personal Loan
from Admiral 4.77 from 1396 reviews
Car Finance
from Admiral 4.69 from 136 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub