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Admiral: Car insurance reviews

Name: Car insurance
Rating: 4.58 (22481 reviews)

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4.58

Based on 22,481 reviews, last reviewed 2nd Sep 2026

520% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

13%

Latest highest rating:

5

Can’t fault Admiral. Every time I have an “issue” the team have all been friendly and helpful and been able to sort things out quickly and easily. App is easy to use as we... Read more Reviewed on: 2nd September 2026

Latest lowest rating:

1

Vehicle valuation and no claims is utterly pointless. My vehicle was insured with them, fully comprehensive. It got a small dent and they refused to fix it, only offering for me to scrap the vehicle with... Read more Reviewed on: 2nd September 2026

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About this product

Admiral provide third party car insurance policies and four levels of comprehensive cover – Admiral Essential, Admiral, Admiral Gold and Admiral Platinum.

Admiral offer vehicle insurance policies for vans, young drivers, new and learner drivers, temporary drivers and delivery drivers. It also has a MultiCar insurance option.

Admiral car insurance reviews help you find out what it’s like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

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Admiral Car insurance reviews (22481)

Okay

Friendly customer service advisors but far too many departments. I was passed from advisor to advisor when trying to renew my policy. Reviewed on: 23rd August 2016

Decent

A decent company, with fairly quick customer service but somewhat obscure pricing. Never had a claim so I don't know how they would work. Reviewed on: 22nd August 2016

Quick and effective customer service

Good rates, quick and effective customer service, few difficulties answering tricky/complex questions about the insurance policy Reviewed on: 22nd August 2016

Cheap but not great

Cheap insurance but poor customer service and expensive fees for changes mid policy Reviewed on: 19th August 2016

Friendly

Friendly call centre staff who are helpful and polite. Always willing to match other quotes at renewal time Reviewed on: 19th August 2016

Good customer service

Good customer service, just expensive to renew with Reviewed on: 15th August 2016

Cheap and nothing wrong.

Although I have not had to claim on this insurance I have had no problems with the company and it was the best value for money. Reviewed on: 15th August 2016

car write off

i was with admiral a few years back for car insurance. car was written off in an accident. i found them slow and poor to deal with. took 2 months to get my money for a new car Reviewed on: 15th August 2016

Avoid!

Been with company for many years but they have gone downhill rapidly in last couple of years, both in customer service and competitive pricing. Two years ago on renewal this company added a second person to the policy of an elderly friend and trebled the cost. I spotted the letter and got him to phone them. Second person removed and policy reduced to double original cost. Phoned around, got better prices which they then matched. Last year, price doubled again but renewal letter not received and friend didn't notice. This year policy up another 50% to over £2000 and another person added to the policy. Company admit the addition of 2nd person is error but £700 increase is due to claim for minor scratch of £200 ( which they were merely informed about but were not meant to pay), despite still having 4 years no claims. Shopping around gets quote back to £800 elsewhere so will no longer be using them. Reviewed on: 14th August 2016

Friendly Staff

Dealing with the staff at Admiral is such a breath of fresh air. The phones get answered in good time, they are friendly and i don't feel like ive been passed from pillar to post Reviewed on: 13th August 2016

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