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Admiral: Home Insurance reviews

Name: Home Insurance
Rating: 4.82 (11747 reviews)

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4.80

Based on 11,747 reviews, last reviewed 17th Jun 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

86%

12%

Latest highest rating:

4

Emergency/Claim Poor customer service whilst trying to deal with an emergency but once through to the right department the claims team was excellent Reviewed on: 12th June 2025

Latest lowest rating:

1

paid for a gold policy but did not get gold... paid for a gold policy but did not get gold service Reviewed on: 17th June 2025

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About this product

Admiral Home Insurance reviews (11747)

Review of the Admiral, Home Insurance:

Admiral has always been responsive

Admiral has always been responsive to questions with clear, jargon-free information. Admiral keeps in touch with information and useful advice in a monthly email. Luckily so far I have not needed to make a claim. Reviewed on: 9th August 2024

Left when they increased prices then rejoined due to...

Left when they increased prices then rejoined due to better pricing Reviewed on: 11th October 2024

bespoke and economical

It was cheapest deal on the market that provided the most extensive cover. The modular nature of the policy meant I could tailor it to my needs and remove unwanted parts. Bespoke and hassle free. Reviewed on: 11th October 2024

reasonable rate, good cover, easy to manage online

reasonable rate, good cover, easy to manage online Reviewed on: 11th October 2024

Best Cover

I used a comparison website to choose my insurance. Although Admiral wasn't the cheapest quote, it gives me more protection than my previous provider Reviewed on: 29th September 2024

Perfect customer service and competitive pricing

Perfect customer service and competitive pricing Reviewed on: 24th September 2024

Avoid at all costs

Admiral make false and misleading claims when advertising their home insurance policies, namely that they will safeguard consumers from loss and damage which results from criminal activity. I have recently claimed after I was burgled. I provided clear video evidence to the Police and Admiral of criminal activity. The police dealt with the crime swiftly as a burglary - they have arrested and charged an individual. Admiral on the other hand worked to make convenient assumptions and speculations resulting in them refusing to pay out anything. I am now left with a bill of five figures and nothing to show for 7 years of work. Having been a loyal Admiral customer for car and home insurance for many years. Admiral claim to care about customer service but when they have opportunities to look after their customers in need they decided to put corporate interests first and simply state they are 'following process'. Avoid at all costs - awful company. Reviewed on: 23rd September 2024

Easy and great value to add more...

I needed to change and add additional things to the insurance they were really helpful and the cost didn’t rise enormously. It all felt fair Reviewed on: 9th September 2024

Value for money, but customer service not always the...

Value for money, but customer service not always the best Reviewed on: 4th September 2024

Admiral were great when I had to make a claim

Admiral were great when I had to make a claim for my stolen bike Reviewed on: 4th September 2024

I didn’t get much notice of renewal or any explanati...

I didn’t get much notice of renewal or any explanation as to why my renewal had gone up in price but was too busy at tyre time to shop around. They did t give me a breakdown of the price increase. Otherwise the have been good. No other complaints. Reviewed on: 4th September 2024

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