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Admiral: Travel insurance reviews

Name: Travel insurance
Rating: 2.2 (186 reviews)

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2.01

Based on 186 reviews, last reviewed 8th Dec 2025

100% decrease in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

25%

68%

Latest highest rating:

5

Very quick and easy online travel insurance. Very quick and easy online travel insurance. Lots of cover options and add ons. Highly competitive pricing. I took out a 1 year multi-trip policy for ... Read more Reviewed on: 16th September 2025

Latest lowest rating:

1

Very poor company. Avoid I bought Amiral Travel insurance and upgraded the cover thinking it woulx give me peace of mind. After returning from Marakesh, I realised I had left ... Read more Reviewed on: 8th December 2025

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About this product

Admiral travel insurance is available for single trips and annual multi trips.

Policies include cover for emergency illness or injury, and loss, theft or damage of your belongings. Admiral travel insurance also protects you in the event of cancelled trips and delayed or missed departures.

Admiral travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

Admiral Travel insurance reviews (186)

Review of the Admiral, Travel insurance:

Impossible to contact

My partner slipped whilst on holiday on the 4th November 2022 and broke her wrist. Immediate hospital treatment was required. On our return I made a claim on my multi trip policy with Admiral. I filled in an online questionnaire and submitted copies of receipts for the charges incurred for treatment, medication, travel and appointments. I received a notification informing me the questionnaire was 100% completed and I would receive a response with in 30 working days, which I did not. I eventually received a reply in early January asking me to review my claim. I logged on to my claim portal and the questionnaire was noted as only 25% complete and the documents I submitted was missing. I filled in the information for a second time and received the same response ( contact will be made in 30 working days). I have tried numerous times via email, online chats, and customer care email (No contact telephone number available) ect. I was totally ignored. I eventually threatened to contact ombudsman to make a complaint and received a reply with in 24 hrs apologising and requesting me to resubmit my claim. It has now been 4 months and I am no further forward than the I first day I submitted my claim. I am currently looking for travel insurance elsewhere as my family are going on holiday in June and if the worst was to happen I can not reply on Admiral to be contactable or to settle a claim if it was required. I have been ignored multiple times. contact is virtually impossible. If it was not for the fact the Admiral was very well advertised cross many media platforms I can honestly say that I feel I had been conned or scammed into taking out this policy by a fraudulent business. I am luck that the claim was for a broken wrist and not some life threatening injury. Reviewed on: 2nd March 2023

Good website, easy to use and very competitive pricing

Good website, easy to use and very competitive pricing Reviewed on: 23rd August 2024

Admiral annual travel policy

I buy an annual travel insurance policy with admiral and they are great. Most services can be done on the website, but if you need to call them they are always friendly and helpful, and you aren't kept waiting on hold for ages. Price is reasonable and the cover is good. Reviewed on: 23rd August 2024

Admiral are a great company to use for insurance.

Admiral are a great company to use for insurance. I had to make a claim because my trip got cancelled last minute and the process for claiming was so straight forward and much quicker than I thought it would be. The price for insurance and what it covered was reasonable as well. I use Admiral whenever I travel because I know their reliable. I would highly recommend using them! Reviewed on: 23rd August 2024

30% emailed discount after waiting!

Large emailed discount. Nice variety of cover available clearly demonstrating difference. Reviewed on: 23rd August 2024

Really comprehensive cover and at a competitive price.

Really comprehensive cover and at a competitive price. Customers service is great too Reviewed on: 17th August 2024

SMOOTH INSURANCE COMPANY.

SMOOTH INSURANCE COMPANY. ALLWAYS GIVE GOOD INFORMATION. Reviewed on: 14th August 2024

It was very easy to renew online and provided a tail...

It was very easy to renew online and provided a tailored policy for all Mt health issues Reviewed on: 8th August 2024

Clear affordable cover

We've always taken out travel insurance but only recently subscribed to being covered by admiral travel insurance for 2 years in a row now. I was especially thankful that this year the cover cost was reduced due to my C-section being elective rather than a medical condition. That was well explained by the customer service representative which gave me an informed choice on the cover. Reviewed on: 8th August 2024

Best in travel insureance

Best in travel insureance I do have car insurance as well. Reviewed on: 8th August 2024

Complete Waste of Money - AVOID!

Booked annual European travel insurance with Admiral earlier this year for self and husband. Had 2 short European holidays booked at the time and declared medical conditions were covered. Husband subsequently had a one off "faint/black-out and was referred for tests/scans. Admiral implemented a medical exclusion for issues related to "undiagnosed condition". We updated Admiral shortly prior to 2nd pre-booked trip departure date as he had experienced no further health issue and 2 test results just returned had not indicated any problems - but MRI scan still outstanding due to waiting lists. On phone, Admiral confirmed related medical exclusion would continue, not great, but we decided we would travel with global health insurance cards. Next evening (Friday) email received from Admiral cancelling husband's insurance completely. Not contactable over the weekend as office closed. Remonstrated with them on Monday and asked why we couldn't retain general cover with continuing medical exclusion as were due to travel within 2 days. They refused to consider any other alternative. We were apparently left with 2 options - 1) go on holiday with no insurance cover at all for husband. 2) Cancel trip with no option to put in a claim as policy does not cover you being able to cancel a holiday (booked before medical issue arose), as a result of Admiral having unreasonably completely cancelled your insurance cover.! A complete travesty! Reviewed on: 11th July 2024

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