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Aegon: Pension reviews

Name: Pension
Rating: 2.35 (232 reviews)

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2.35

Based on 232 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

15%

12%

68%

Latest highest rating:

5

Very helpful Very helpful, right at the end of a phone call to provide support and go above and beyond to make sure questions are answered. They are transparent, g... Read more Reviewed on: 16th April 2026

Latest lowest rating:

2

I did a pension transfer from Aegon to Aviva & Aegon... I did a pension transfer from Aegon to Aviva & Aegon didn’t send all of the money to Aviva. About 10 months later they said to transfer the rest of it... Read more Reviewed on: 16th April 2026

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About this product

Aegon offered a Retiready Pension which was withdrawn for new customers from December 2023. For existing customers, it has a maximum service charge of 0.5% per year.

Aegon also provide workplace pensions through Aegon Retirement Choices. The UK-based Aegon Assist team can guide customers through retirement options.

Aegon Pension reviews help you make a smart buying decision. If you’ve used Aegon before, leave a review of your own and help others understand what it’s like to be a customer.

Aegon Pension reviews (232)

Review of the Aegon, Pension:

Great Value

I joined Aegon six years ago and have been very impressed with the performance of my pension since I joined them. Reviewed on: 15th January 2022

On Line Checker

Website works well, no complaints as such. Would prefer more stats e.g. I just see my portfolio value compared to its value 6 months ago (rolling).....I'd like more flexibility and range on the stats, e.g. current value versus this time last year, last 6 months, last 3 years etc etc Reviewed on: 18th September 2020

Excellent company and products

They provide our pension at work and are very helpful on any questions I have Reviewed on: 16th September 2020

great staff

very friendly and helpful staff who know their products Reviewed on: 11th September 2020

review of leaving a review

OK so trustpilot said i couldnt log in with google and here on smartmoney it was really hard to select product as the menu disappeared with every move of the mouse so leaving a review is a thumbs down from me Reviewed on: 11th September 2020

Highly invested in customer interaction

I am always receiving emails on getting involved with the Aegon community and giving feedback on all aspects of what Aegon have to offer. It makes me feel valued and engaged in the company dealing with my pension. Reviewed on: 8th September 2020

Good reliable service

I have a SIPP, General Investment Account and an an ISA with Aegon as a platform all in the same portfolio of funds recommended by my local large company IFA in the East Midlands. It all went down at the peak of the corona virus and is now slowly recovering, pretty much like my other investments. Aegon are mainly administrators for me and my IFA who do it well. Their web page is very good and different sorts can be made on the database to analyse performance, fees and dividends in an easy to understand manner. Reviewed on: 8th September 2020

Helpful advice tailored individually

Have been invested through Aegon for around 3 years and have been very impressed with their service. Each interaction has been very good with clear information being given. Timelines met on all occasions And any follow-up actioned promptly. Reviewed on: 8th September 2020

Doing OK in difficult times

We all know that the financial world is suffering during the Covid-19 pandemic. After a huge reduction in my pension fund in March 2020, over the last six months things have gradually recovered, not fully, but getting there. It'll be the same for all pension funds and companies. How Aegon compare to the others, I don't know. We just have to be patient, things will recover. Reviewed on: 8th September 2020

Very poor service

Unfortunately I have an old company pension plan with them. The info they offer is a bit limited to begin with, but the real issue is when you try to move your old plan to a new one. Then they throw at you every possible hurdle and unreasonable request. Any advisor will tell you that is a red flag and I wouldn't recommend any company or individual to use them, in fact, I would avoid them like the plague. Reviewed on: 29th July 2020

Helpful today

My employer has had our company group pension in a fund managed through Aegon for many years. I was rather startled by the negative reviews here, however I have just called them and found them helpful and friendly. I needed a little help to get back online to see my plan and 'Duncan' was able to sort this out with me very quickly. Reviewed on: 23rd July 2020

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