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Aegon: Pension reviews

Name: Pension
Rating: 2 (228 reviews)

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1.78

Based on 228 reviews, last reviewed 21st Dec 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

14%

11%

70%

Latest highest rating:

5

Excellent It is a safe company, since I joined, it has always been safe and I will continue with it in the future. Reviewed on: 27th April 2025

Latest lowest rating:

1

Best to go somewhere else. They take your money for years - no problem. Really obstructive when you are due to get it out. Lots of delaying tactics. Reviewed on: 21st December 2025

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About this product

Aegon offered a Retiready Pension which was withdrawn for new customers from December 2023. For existing customers, it has a maximum service charge of 0.5% per year.

Aegon also provide workplace pensions through Aegon Retirement Choices. The UK-based Aegon Assist team can guide customers through retirement options.

Aegon Pension reviews help you make a smart buying decision. If you’ve used Aegon before, leave a review of your own and help others understand what it’s like to be a customer.

Aegon Pension reviews (228)

Review of the Aegon, Pension:

Technologically very poor and terrible service

I have wasted 5 hours over 2 days this week trying to find and change funds. The funds I wished to transfer to do not appear in the available funds list on the website, despite being being one of aegon own funds and are apparently available, just not online. Baillie Gifford balanced managed Blackrock 50 50 After a telephone call, aegon staff sent me the transfer form, which I can complete manually and either post it, fax it or use the digital customer enquiry service. I'm unable to reply to the email as its a no reply. 1) post takes days and funds change price during that time. 2) who, other than hospitals use a fax these days 3) the digital enquiry service does not work for fund switches, despite it being offered in the email with the pdf form that can't even be completed without the help of a tree to print it out. So, the service that I pay aegon for (£30,000 over the past 20 years in charges alone) is failing badly and aegon is not utilising technology to any customer benefit what so ever. I simply can't make a simple 2 minute transaction on line to transfer funds that don't appear in the available list. The methods suggested are time consuming and the digital enquiry, offered as an option doesn't work. Over the years aegon have earned a small fortune from my pension and the above is a massive kick in the teeth. Do they care about customers at all? It appears not. Shoddy, outdated service that belongs in the 19th century. I have subsequently emailed aegon to raise an official complaint. Having received no acknowledgement, I have today had to call them again to obtain confirmation that my complaint has actually been received. This they did, but said it would take them 5 working days to respond. I will vote with my feet and have already found a new provider who is already operating in the 21st century and where I don't have to waste endless hours for a simple transaction. My advice is to avoid this company. Reviewed on: 3rd August 2018

Website inoperative

Customer online investment details has been down for 5 weeks - usual corporate email responses but now taking further. I find it unacceptable that this company have no sense to get the website up and running - appears to be no urgency. Reported this situation this morning rot the financial ombudsman - lots of very expensive but in effective senior management. Should we be concerned? Reviewed on: 30th September 2024

Awful company!

Trying to cash in small pension & they are doing everything possible to avoid paying. Awful website, rude staff & 20 working days to respond to a customer complaint! Awful company, avoid! Reviewed on: 22nd September 2024

After Aquiring Scottish Amicable these people have t...

After Aquiring Scottish Amicable these people have thus far mislaid my Pension due to numerous changes of address. Despite sending proof of ID and Address they still are not helping with the Balancing Statement. Reviewed on: 12th September 2024

Impossible to get hold off.

Impossible to get hold off. Do not respond to emails, calls or thru their online customer login secure email! What a disgrace. Cannot wait to get my money away from this company. Reviewed on: 19th July 2024

zero customer service

It's impossible to contact this company. I have my pension fund with them and need to ask some questions but just can't get hold of them. Tried the online chat endlessly and they just keep you waiting then disconnect you Reviewed on: 17th July 2024

Deliberately poor customer service; emails - no resp...

Deliberately poor customer service; emails - no response; web chats wait multiple times for minimum 15 mins, no actual queue, then they said they can't do xyz send you to somewhere else; call the right number eventually, put me on permanent hold to close the account. Reviewed on: 10th June 2024

It takes ages to call money down I must say their st...

It takes ages to call money down I must say their staff are ok but the company needs lots of improvement Reviewed on: 7th June 2024

They charged me high costs when my mortgage was inac...

They charged me high costs when my mortgage was inactive Reviewed on: 29th May 2024

not customer friendly, it is purely about the intere...

not customer friendly, it is purely about the interest rate, if the customer wants to pay something off, they will ask a lot of questions, how do you get the money... discrimination, if changes are to the customer's advantage, never inform the customer, if the customer calls Aegon to ask a question, Aegon asks money to answer your question is, in short, disgusting...etc Reviewed on: 28th May 2024

Do not use Aegon for your pension funds, advised the...

Do not use Aegon for your pension funds, advised they had paid my 25% tax free into my bank, kept checking bank account and not there, checked with bank and they advised no pending transactions from Aegon, now have to wait more business days for it to be investigated, so unprofessional this organisation Reviewed on: 13th May 2024

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