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Aegon: Pension reviews

Name: Pension
Rating: 2.04 (219 reviews)

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1.75

Based on 219 reviews, last reviewed 1st May 2025

100% increase in 5 star reviews

in the past 90 days

60% decrease in 1 star reviews

in the past 90 days

15%

12%

68%

Latest highest rating:

5

Excellent It is a safe company, since I joined, it has always been safe and I will continue with it in the future. Reviewed on: 27th April 2025

Latest lowest rating:

1

Website not functioning, so can't organise a fund sw... Website not functioning, so can't organise a fund switch, the only workaround is post (slow) and they can't organise a transfer statement under a fort... Read more Reviewed on: 1st May 2025

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About this product

Aegon offered a Retiready Pension which was withdrawn for new customers from December 2023. For existing customers, it has a maximum service charge of 0.5% per year.

Aegon also provide workplace pensions through Aegon Retirement Choices. The UK-based Aegon Assist team can guide customers through retirement options.

Aegon Pension reviews help you make a smart buying decision. If you’ve used Aegon before, leave a review of your own and help others understand what it’s like to be a customer.

Aegon Pension reviews (219)

Review of the Aegon, Pension:

I would give 0 stars if there was such option

I have been trying to transfer my Aegon pension out to another provider for the last 8 months. So far so bad. The customer service team is completely unhelpful. Regardless if contacting them via phone or email, there is no way to get a coherent answer. Each month they reveal a new problem, new form which needs to be filled out, new issue to resolve. After 8 months of this I am beginning to feel like my pension is being held hostage by a group of incompetent Aegon employees. Stay away. Reviewed on: 8th July 2022

DO not use this company if you have any sense!

DO not use this company if you have any sense. When it comes to withdrawing on a pension account they put one excuse after another to hold up the payment. Their own web site states 3 days for processing and upto 5 days for payment - and my case 22 days and counting. This includes the fact they lost a personal document in the form of my debit account bank statement. How dangerous is this? In this day and age how is this allowed to happen? Reviewed on: 16th March 2023

Terrible service.

Not once have I managed to get through to Aegon. I'm currently trying to sort out all my pension pots, I've got hold of three pension providers on the phone, easily! Aegon is something else. I've written to them, no response. I've emailed them only for them to refer ne back to their website. I won't be putting another penny into this scheme. Reviewed on: 8th March 2023

Disgusting company

I requested my payment on the 13th of January & they have continuously failed & refused to make it. I requested a call from the complaints department which i received some 3 weeks later. I was given a number to call but conveniently the number was no longer available. I know have spoken with the Pension Ombudsman & requested transcripts of all my conversations with Aegon. To say i am in totally disbelief would be an understatement. Absolutely disgusted doesn't even come close. Reviewed on: 3rd March 2023

Pension lost Month on Month

I have a company pension with Aegon a my payments in = GBP £ 18795.00 current value GBP £ 14.365.00 they dont have a planb but just keep[ losing money month on month I have paid in GBP 365.00 in February and the fund has gone done again by GBP £ 700.00 this is a month on month loss for the last year. Absolutely no comments from my contact with them althouth they are still charging a handling fee ha ha ...... My advice is steer clear they are incompetent have no interest ( Pardon the pun ) and ignore all attempts to contact directy. Should really be examined by a competent Government authority Reviewed on: 3rd March 2023

Aegon RitireReady

I have just joined Aegon with my employer pension. The product is RetireReady and it is a fantastic user interface with lots of videos to help plan for your future and various assessments to goals and risks. They have also introduced and app as well which is great. Reviewed on: 28th February 2023

This company is incompetent!

Not only have they lost over 30% of my pension pot, invested in a low risk category; they also are a nightmare from an administrative viewpoint. It takes ages to get through to them, a request for a quotation made on the 7th February has not been received to date 27th February and no indication of how much longer. Since the initial request my funds have dropped further significantly. The adviser told me that I was responsible for my own investments as apparently they are not responsible for any investments. A complete rip off! Reviewed on: 27th February 2023

Rubbish

My partner was suffering from cancer. She wanted her pension paid out .not not had it lost thousands they make it awkward to receive. It provided all information they wanted still didn't want to pay out do not invest here. Reviewed on: 17th February 2023

Do not use

I have lost £12,000 off my £33,000 pension, I am in a low rick and when I asked why such a big amount has been wiped off my pension they just said pensions go down as well as up. No interaction from them what so ever, Reviewed on: 7th February 2023

Where has over one third of my investment GONE, AEGON?

My pension pot was with Scottish Equitable, now Aegon. From 2017 to 2020 the value increased by almost 18% - excellent! But since then it's dropped by over 35%, mostly over the last 12 months. OK, there's a war going on in Europe, but how could the so-called Fund Manager allow it to crash so badly - especially as it's a supposedly a safe retirement fund with 75% in government bonds and 25% in cash? Reviewed on: 25th January 2023

Avoid at all cost.

This company is a complete rip off. It shows how the FSA are powerless and useless. Reviewed on: 19th January 2023

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