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Ageas: Car insurance reviews

Name: Car insurance
Rating: 2.36 (128 reviews)

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2.55

Based on 128 reviews, last reviewed 8th Oct 2025

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

29%

63%

Latest highest rating:

5

great service at a great price. great service at a great price. Everything available online in an easy to use account. Reviewed on: 8th October 2025

Latest lowest rating:

1

Very disappointed Charge money after the insurance policy and if you try cancel the insurance charge fee Very disappointed service Reviewed on: 17th January 2025

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About this product

You can manage your Ageas car insurance securely, online via the mobile app.

Ageas car insurance includes accidental misfuelling, personal accident cover and 90 days cover for driving in the EU. You can also choose to pay for optional extras to add to your Ageas car insurance policy and tailor it to your circumstances.

Ageas car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Ageas before, you can also leave a review and share your experience.

Ageas Car insurance reviews (128)

Review of the Ageas, Car insurance:

Appalling claims settlement process

Ageas claims are absolutely appalling. Fast enough to take your money for a policy but a very different story when they are supposed to pay it out! I had my prize Porsche stolen last November, and trying to get some professionalism and efficiency from there claims department is impossible. The appointed loss adjuster took over 2 months to make an appointment to see me, then didn’t bother to reply to my emails asking him what he wanted in the way of documentation. The claim handler then told me not to deal with him any more or reply to his emails as he was ‘off the case’. He then turns up at my home unannounced 3 weeks later saying he is ‘back on the case’ and apologised for all the mess up! Ageas left it over 3 months before requesting a police report (that takes another 3 weeks). When I asked why everything is not requested at the start of the claim, I’m told ‘we can take as long as we like’! What sort of professional response is that! The claim is now into its 5th month and although I emailed the claim handler a week ago asking for an update, I still have no reply. They can’t even respond to an email in 7 days! I also asked for contact details for the head of the total loss department, and they wouldn’t give them to me, disgusting service. I have made complaint to the FOS and the FSA (financial governing bodies) as well as Ageas themselves. Next step will be the press and the courts! Reviewed on: 10th April 2019

Super fast service

Very impressed with this company. Will try to use them again. Reviewed on: 13th August 2022

Best deal

I change my insurer every year to get the best price with the cover that I want . Ageas have full cover and have met all my expectations . Reviewed on: 12th August 2022

Ridiculous

Called to change vehicle and tell them I do not want to renew with them. Including waiting time call lasted 57 minutes.told by advisor to ignore any emails requesting payment,I've now had 2.tried to call again today,waiting time between 20 and 30 minutes,to make payment and cancel dd.ridiculous.hung up Not be using these again Reviewed on: 8th August 2022

Awful communication over 12 months and still waiting

Awful would deffo not recommend poor customer service they just cut you off mid call if they can’t answer your queries been waiting over 12 months and they’ve had all information for at least 8 months Reviewed on: 1st August 2022

Worst insurance company in 30 years of driving

Absolute rip off,needed to cancel my car insurance,was quoted £50 admin fee,£20 set up fee and the months direct debit,which I expected to pay,all in all was £88 to cancel. This total was more than what it cost to change to another insurance company. It’s almost impossible to talk to someone as the lines are always very busy and premium numbers,you have to use a live chat,which at the end gives you a number to call and once again very busy could take 30 to 40 minutes !!! Trying to download my documents to my iPad is almost impossible,as attachments will not open Stay AWAY,never had any problems with other companies in past 30 years. Reviewed on: 26th July 2022

Quick pay out

Had an accident in 2020 and my car was fixed up within 2 weeks. Reviewed on: 22nd July 2022

Driving 61 Years. Worst Company ever

This is my third review. Driving 61 yrs without one claim. It is now 38 MONTHS since my 3-car accident and driver accepted responsibility. trouble is he was also insured with AGEAS who I was put with by TESCO. I was 80 when this occurred and am now 84 yrs old. Accident has left me with a leaky heart valve and had to have my nose cauterised because of serious nose bleeds. I was also left with damaged nerves in both legs and feet and this has now developed into periphural neuropathy (traumatic injury) and I am virtually housebound. ON MY 11TH CASE MANAGER! i HAVE WRITTEN NUMEROUS LETTERS, EMAILED AND TELEPHONED. NEVER REPLY. I was a very fit woman, being 24 hour carer for my sick husband and now am disabled. OVER 3 YEARS ON AND STILL HAVE HAD NO COMPENSATION. I EVEN GOT TESCO INVOLVED, AS I PAID TESCO MY PREMIUM AND AS FAR AS I WAS CONCERNED I AM THEIR CUSTOMER. INSURANCE IS NOT WORTH THE PAPER IT IS WRITTEN ON. LIKE TAKING YOUR MONEY BUT DONT LIKE PAYING OUT. DISGUSTED WITH AGEAS. CON ARTISTS. Reviewed on: 1st June 2022

waste of space

got to be the biggest waste of space this company. answer phones when they feel like it or just cut you off. never answer emails. don't respond to comments on their portal just pure laziness as far as I can tell. avoid at all costs. Reviewed on: 25th May 2022

Not great

this company renewed my insurancewithout formally notifying me and increased my policy by 15 per month even though i have an 8 years and more no claims record. I asked them to resend the renewal notificatin email they claimed to have sent me but they failed to do so. Instead they charged me over £70 because I cancelled the policy due to not been informed properly about the unexpected increase and renewal. Reviewed on: 29th April 2022

Unethical insurance company

Do not use this company and if a broker uses the refuse. They have affected my premium as they will not close my non fault claim which happened mid 2021. Even though the case has been settled by the 3rd party they still refuse to close the case. They also gave me a wrong phone number and incorrect details of the 3rd party insurer. Such an awful experience being with this company. Please don’t make the same mistake I did Reviewed on: 28th April 2022

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