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Ageas: Car insurance reviews

Name: Car insurance
Rating: 2.36 (128 reviews)

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2.54

Based on 128 reviews, last reviewed 8th Oct 2025

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

29%

63%

Latest highest rating:

5

great service at a great price. great service at a great price. Everything available online in an easy to use account. Reviewed on: 8th October 2025

Latest lowest rating:

1

Very disappointed Charge money after the insurance policy and if you try cancel the insurance charge fee Very disappointed service Reviewed on: 17th January 2025

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About this product

You can manage your Ageas car insurance securely, online via the mobile app.

Ageas car insurance includes accidental misfuelling, personal accident cover and 90 days cover for driving in the EU. You can also choose to pay for optional extras to add to your Ageas car insurance policy and tailor it to your circumstances.

Ageas car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Ageas before, you can also leave a review and share your experience.

Ageas Car insurance reviews (128)

Review of the Ageas, Car insurance:

Appalling claims settlement process

Ageas claims are absolutely appalling. Fast enough to take your money for a policy but a very different story when they are supposed to pay it out! I had my prize Porsche stolen last November, and trying to get some professionalism and efficiency from there claims department is impossible. The appointed loss adjuster took over 2 months to make an appointment to see me, then didn’t bother to reply to my emails asking him what he wanted in the way of documentation. The claim handler then told me not to deal with him any more or reply to his emails as he was ‘off the case’. He then turns up at my home unannounced 3 weeks later saying he is ‘back on the case’ and apologised for all the mess up! Ageas left it over 3 months before requesting a police report (that takes another 3 weeks). When I asked why everything is not requested at the start of the claim, I’m told ‘we can take as long as we like’! What sort of professional response is that! The claim is now into its 5th month and although I emailed the claim handler a week ago asking for an update, I still have no reply. They can’t even respond to an email in 7 days! I also asked for contact details for the head of the total loss department, and they wouldn’t give them to me, disgusting service. I have made complaint to the FOS and the FSA (financial governing bodies) as well as Ageas themselves. Next step will be the press and the courts! Reviewed on: 10th April 2019

great service at a great price.

great service at a great price. Everything available online in an easy to use account. Reviewed on: 8th October 2025

Excellent Online Experience

As with most things these days being able to access a website is one of the most important feature a look for when using any service. The ageas website is one of the best, easy to navigate and find information about policy - documents and policies are easy to download. Live chat feature works well and when the bot can't answer a question moves over for an agent to help. I've used the site and chat feature to update vehicle details and check current documents. No hanging on a phone and very fast and efficient service Reviewed on: 13th September 2025

Easy to use and great value.

A very efficient service, easy to use and great value, though it's not for those who prefer an actual person to speak to. Having said that, the true measure of an insurance company is when you need to make a claim and fortunately for me, that hasn't happened. Reviewed on: 5th September 2025

Very disappointed

Charge money after the insurance policy and if you try cancel the insurance charge fee Very disappointed service Reviewed on: 17th January 2025

DO NOT USE THESE SCUMBAGS PLEASE!

My car driven into while stationary, 3 years later and still not settled yet have doubled my monthly payments they simply don’t care, please don’t use these absolute thieves, I’ve had to get the Financial ombudsman involved just to be able to sell my car and go with a different company. Reviewed on: 10th December 2024

Renewing

I found the process of renewing straight forward and easy Reviewed on: 12th October 2024

Ageas full stop.

After shopping around and getting very high prices Ageas were easy, helpful and very reasonably priced with good cover. Always keeping me up to date with information online. Reviewed on: 10th October 2024

I made a claim against their insured and it was deal...

I made a claim against their insured and it was dealt with so well I had to vote . They were very efficient and fair Reviewed on: 8th October 2024

Great Deal

With my insurance I have breakdown cover and legal. I think it is a great deal for the price. Reviewed on: 26th September 2024

Easy one line service site easy to navigate

Easy one line service site easy to navigate Reviewed on: 26th September 2024

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