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American Express: American Express Credit Card reviews

Name: American Express Credit Card
Rating: 3.21 (106 reviews)

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3.21

Based on 106 reviews, last reviewed 19th Apr 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

57%

16%

21%

Latest highest rating:

5

Boosted my credit and earned me cash I initially got an American Express credit card to improve my credit score and gain cash back. Years later I still use my Amex card and utilise it’s o... Read more Reviewed on: 19th April 2026

Latest lowest rating:

1

American Express has become a complete joke. American Express has become a complete joke. What used to represent strong credit and financial flexibility now feels entirely misleading. My busines... Read more Reviewed on: 3rd April 2026

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About this product

Smart Money People is the UK's #1 place for financial services reviews, including of The American Express Card - the flagship card launched by Amex in 1969. With a whole host of benefits, read our consumer reviews before deciding whether this is the right card for you - our community comments on their experiences with the card's Membership Rewards scheme, customer service received from Amex, and anything else they liked or didn't like about this credit card. Already have The American Express Card? Please leave some comments of your own and let others know what you think about this card!

American Express American Express Credit Card reviews (106)

Review of the American Express, American Express Credit Card:

Doesnt work , customer service is hit and miss

Have been holding 3 AMEX for last 10 years and lately their quality has gone down. First of all the card doesn't work in 60% of shops (outside of USA) which is a big issue. Its okay to still hold it but the premium benefits it needs to offer are lacklustre in the UK. Lastly, customer service can be very good or very rude or uninformed. I cancelled a card to get an upgrade and then said that I am not eligible though my income being 5 times the required. High levels of discrimination toward existing customers also, seems to have popped in their heads, especially against small business owners. Reviewed on: 28th November 2024

not fair

great card will be sent to your adress ..haha i open letter sorry not this time.... Reviewed on: 1st June 2018

Platinum Card

Excellent benefits, great service, in particular the travel insurance feature. It covers my whole family everywhere. So many benefits attached to this card the fee is well worth it especially if you are a frequent business traveller. Reviewed on: 20th April 2018

great offers

Good customer service along with don't get offers and rewards. I would definately recommend Reviewed on: 6th April 2018

Great benefits

A very useful card with great benefits. It's just a shame more shops aren't able to accept this payment! Reviewed on: 4th April 2018

Great points, great acceptance rate, lovely card

Always great to pay with this to get the points. Lovely card as well. Great customer service, great and easy-to-use mobile app/online banking system. Reviewed on: 11th February 2018

Excellent credit card

Great reward scheme. Always fantastic customer service when I have had to speak to them. Reviewed on: 31st December 2017

Good credit card with added travel insurance

I like their credit card and they also provide me with travel insurance Reviewed on: 26th September 2017

Best credit card

Literally the best credit card I've ever had. Good offers and cashback available Reviewed on: 19th August 2017

Quick decision & great Credit Limit

Quick decision & great Credit Limit, all easy to manage through mobile app and internet banking Reviewed on: 29th June 2017

Got a cash back card

Best credit card ever. Lot of offers along with the cash back. Also mega card limit Reviewed on: 30th May 2017

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