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American Express: American Express Credit Card reviews

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3.42
Based on 95 reviews, last reviewed 8th Jul 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
61%
See only 4 star reviews
16%
See only 3 star reviews
5%
See only 2 star reviews
1%
See only 1 star reviews
17%

Latest highest rating:

4

Great offers on everyday purchases Great offers on everyday purchases Reviewed on: 21st April 2025
Chirag Patel's avatar
Chirag Patel

Latest lowest rating:

1

AmEx global card transfer program does not work Anticipating a move from the US to the UK, I got am American Express card, planning on using their global card program to apply for a UK-based AmEx ca... Read more Reviewed on: 8th July 2025
ysette's avatar
ysette
Read all reviews See your review

About this product

Smart Money People is the UK's #1 place for financial services reviews, including of The American Express Card - the flagship card launched by Amex in 1969. With a whole host of benefits, read our consumer reviews before deciding whether this is the right card for you - our community comments on their experiences with the card's Membership Rewards scheme, customer service received from Amex, and anything else they liked or didn't like about this credit card. Already have The American Express Card? Please leave some comments of your own and let others know what you think about this card!

American Express American Express Credit Card reviews (95)

Review of the American Express, American Express Credit Card:

Doesnt work , customer service is hit and miss

1
Have been holding 3 AMEX for last 10 years and lately their quality has gone down. First of all the card doesn't work in 60% of shops (outside of USA) which is a big issue. Its okay to still hold it but the premium benefits it needs to offer are lacklustre in the UK. Lastly, customer service can be very good or very rude or uninformed. I cancelled a card to get an upgrade and then said that I am not eligible though my income being 5 times the required. High levels of discrimination toward existing customers also, seems to have popped in their heads, especially against small business owners. Reviewed on: 28th November 2024
PS's avatar
PS

Even all around

3
When i look for a credit card i usually aim at the drawbacks instead of the benefits, so since this card (the blue) has long 0% APR period in case you need some time to pay off a large purchase or transfer a balance. Which is totally great. other than that there is the cashback, an actual benefit, its 6% rate and a $6000 limit makes it really attractive to anyone, really. I must point out that my grocery bill is high and I do drive a few hundred miles every week, keep that in mind if you are considering this card. Reviewed on: 3rd May 2017
Pablo Tavares's avatar
Pablo Tavares

Public Complaint

1
i paid my monthly bill on time £200+ two days later an email from amex said my payment was overdue and if not recieved i would be charged so i paid again (mistake) now three phone calls and four weeks later i am still waiting for my refund amex claim it was paid back to the wrong account number !!! surely all they had to do was check the payment details and send it back to the same account i have recieved three empty promises of an imminent payment . Reviewed on: 13th April 2017
keith taylor's avatar
keith taylor

best cashback credit card

5
great customer service, best cashback rates available. mobile app is very good Reviewed on: 4th April 2017
Anonymous's avatar
Anonymous

Very helpful customer service

4
If you're going to get a credit card, I would definitely recommend American Express. They're prompt and efficient at reviewing your application and getting your card out to you, and the customer service throughout the entire process is really very good. Every person that I dealt with from the company were helpful, well-informed and friendly, and really did their best to meet my needs and to answer any queries I had. Highly recommended! Reviewed on: 4th April 2017
Elizabeth Hinds's avatar
Elizabeth Hinds

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