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American Express: British Airways credit card reviews

Name: British Airways credit card
Rating: 4.43 (83 reviews)

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4.34

Based on 83 reviews, last reviewed 5th Feb 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

72%

14%

Latest highest rating:

5

Simple, easy, and rewarding This is my second AMEX card over a space of 3 years and I have still had absolutely no issues with either product. The app is simple and easy to use, ... Read more Reviewed on: 5th February 2026

Latest lowest rating:

1

Don’t bother - they always find a way out of giving... Don’t bother - they always find a way out of giving you the Avios points Reviewed on: 11th February 2025

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About this product

The British Airways American Express credit card allows you to collect Avios on purchases you’re already making, with no annual fee.

A fixed monthly fee is shown upfront, with no interest charged on your instalment plan balance.

British Airways American Express credit card reviews help you find out what it’s really like to be a customer. If you’ve used Amex before, you can also leave a review and share your experience.

American Express British Airways credit card reviews (83)

Review of the American Express, British Airways credit card:

Title: American Express Avios Program: A Costly and Frustrating Disappointment

I have been a participant in the American Express Avios Program for quite some time, and it's safe to say that it has been nothing short of a financial black hole. The exorbitant annual fee of over £200 is an absolute joke, especially considering the dismal partnership with British Airways that accompanies it. One of the major grievances I have with this program is the companion voucher that supposedly adds value. However, it's more of a tease than a benefit. Despite diligently checking the website for available flights for months, I find myself unable to utilize the voucher before its June expiration. It's like having a golden ticket with no access to the chocolate factory. The limited flight options available are a slap in the face. Even when flights do miraculously appear, the prices are indistinguishable from what you can easily find on Google Flights. The supposed partnership with British Airways is a farce, offering no real advantage over budget airlines like Ryanair. Navigating the program's website is a Herculean task. It's convoluted, counterintuitive, and an overall nightmare to use. Seeking assistance from customer service proved to be a futile exercise. Hours spent on the phone with both American Express and BA resulted in absolute incompetence and zero solutions. It's as if their aim is to drive customers to the brink of insanity. Booking a business class ticket, touted as a luxury experience, was a grave mistake. The reality? A regular chair with an empty seat in the middle – hardly a business class offering. Access to the lounge, another so-called perk, was abruptly cut short during a flight delay, leaving us stranded in a crowded airport. The whole experience was a far cry from the promised premium service. Now, with two companion vouchers set to expire before I can even use them, the program's flaws become even more glaring. The lack of available flights during peak months for a school teacher like myself, July and August, renders the entire program utterly pointless. Attempting to leave the program only adds insult to injury. They casually inform you that you will receive nothing for the unused companion voucher and Avios points. It's a slap in the face for those who invested time and money into this debacle. To be fair, using Avios for hotels seems to be the only redeeming aspect of the program. However, this solitary positive cannot salvage the sinking ship that is the American Express Avios Program. This experience has not only soured my opinion of British Airways but has also left me despising anything associated with this abysmal program. The service is abysmal, and the lack of solutions from customer service is a testament to the utter failure of this ill-conceived program. Save your money and sanity – steer clear of the American Express Avios Program. Reviewed on: 26th December 2023

Completely useless

A Companion Voucher sounds great. It sounds as though you can book a First or Business Class flight, and take your wife/partner for free, except for taxes. NOTHING COULD BE FURTHER FROM THE TRUTH! The voucher is essentially unusable. I have spent the last few days trying to find any flights that might be be able to use Companion Vouchers. I have tried maybe ten destinations, but the voucher is completely unusable. This is a massive CON! Do not take a British Airways American Express card. I have taken flights all over the world in the last year, but will lose my Silver card. I don't know whether it is British Airways, or American Express, that is perpetrating this con, but stick with good quality credit cards that do not pretend other benefits. Reviewed on: 11th December 2019

Miles!

Great way to accrue BA Avios . Excellent customer service Reviewed on: 12th May 2019

Membership rewards and airmiles, just brilliant.

I love the BA Amex because of the membership rewards, it's a brilliant aspect of the card. I've triggered bonuses and am well on my way around the world if I transfer them to airmiles! Reviewed on: 16th April 2019

Very relIable

Always good to have this card as gives adequate credit and also useful in any emergency Reviewed on: 19th January 2019

Love BA Amex but.

I love my BA Amex due to the points I can collect. But, I recently got a letter from AMEX re miscommunication of benefits (some travel delay thing). I think it's pretty poor for a firm like AMEX to make such a basic mistake. Reviewed on: 7th January 2019

Great service

A credit card with great service, and great offers. Reviewed on: 14th December 2018

Strong brand, reliable products and services

American Express is a reliable company, strong brand and its services are really good. The only inconvenience is the fact that not every places accept American Express Credit Card, so in a daily basis shops you maybe will need an other credit card. But, I highly recommend Amex as I'm a old customer, never have any problem with them and a I really trust in American Express products and services, even when I lived in South America. Reviewed on: 8th December 2018

Excellent experience and good offers and products

Nice people behind, always open to help you if any query Reviewed on: 21st November 2018

Poor customer service

Multiple issues with this credit card. Every time I tried to call them for advice I felt fobbed off. Even cancelling the card was hard. The only benefit was the Avios points for using it Reviewed on: 4th April 2018

Decent way of collecting points

Great for mileage collecting. Wish the companion ticket limit was lower. Reviewed on: 4th April 2018

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