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Animal Friends: Pet insurance reviews

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4.66
Based on 644 reviews, last reviewed 2nd Oct 2025
400% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
6%
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2%
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Helpful, friendly and easy to understand information... Helpful, friendly and easy to understand information and policies. Reviewed on: 2nd October 2025
Victoria S's avatar
Victoria S

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025
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MP
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (644)

Prompt efficient service

5
A really responsive insurance service from joining through to solving problems. They were so kind when my beloved cat Mack had to have an operation and subsequently died. Nothing was too much trouble and claiming was a doddle. Reviewed on: 3rd August 2023
BCole's avatar
BCole

Great company

5
I've been a customer for a few years and up to this point not really needed to make any claims. However this year my dog is nearly 14 and has required ongoing vet treatment. With our vets support, claims have been made and the process appears seamless. Payments are made extremely quick and I can't value Animal Friends high enough. They have been amazing during a particularly difficult year for our wee dog. Thank you guys Reviewed on: 3rd August 2023
Laura Sloan 's avatar
Laura Sloan

Great company

5
Reasonably priced. Easy access to your account. Regular updates and useful information posted online Reviewed on: 3rd August 2023
Gaynor Beynon 's avatar
Gaynor Beynon

Easy to use, good service

5
I have always insured my cats with animal friends. They provide a very good service, easy to use at a reasonable cost. Reviewed on: 3rd August 2023
Andrea's avatar
Andrea

Fabulous insurance

5
I have been with Animal Friends for years and have always found the prices reasonable, the cover sufficient and the customer service fantastic. Reviewed on: 3rd August 2023
charlotte ward's avatar
charlotte ward

Excellent support and kindness

5
My beloved cat and best friend Tommy, became very unwell in a very short space of time and I was advised by the vet that any emergency treatment was going to be costly. I have luckily had Tommy insured and they could have not have been more caring, kind and helpful at a very distressing time. Unfortunately Tommy did pass away but I am so grateful their support as it took away some of the worry at a very difficult snd upsetting time. Reviewed on: 3rd August 2023
Sophie Marsh's avatar
Sophie Marsh

Helping me keep Fargo healthy

5
As pet parent to a Frenchie with both allergies and BOAR’s we are at the vet routinely and not so routinely. Having Animal Friends insurance has allowed us not to worry about cost and just make the best decision for Fargo to meet his needs. I don’t know what we would have done without that knowledge that costs can be covered. Reviewed on: 3rd August 2023
Michelle Reid's avatar
Michelle Reid

fantastic animal friends!!

5
They give you loads of helpful advice for caring for your pet through all the seasons of the year Reviewed on: 3rd August 2023
Hazel blackburn's avatar
Hazel blackburn

Always there for you

5
My little rescue dog Molly has been with me for nearly nine years now. She has had quite a few problems and each time I have asked for help, Animal Friends has been there for me Their pet "pawtel" is great for use by vets to ensure they get paid as quickly as possible with no forms to complete Reviewed on: 3rd August 2023
John Fisher's avatar
John Fisher

More than happy with Animal Friends

5
Great service, great support. Very efficient and quick to respond. Reviewed on: 3rd August 2023
Brian2929's avatar
Brian2929

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