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Animal Friends: Pet insurance reviews

View other Animal Friends products
4.42
Based on 648 reviews, last reviewed 21st Aug 2026
400% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
88%
See only 4 star reviews
6%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Website very easy to use. Website very easy to use. Claims quickly resolved. All round good value and experience Reviewed on: 21st August 2026
Sue H's avatar
Sue H

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025
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MP
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (648)

Excellent support and kindness

5
My beloved cat and best friend Tommy, became very unwell in a very short space of time and I was advised by the vet that any emergency treatment was going to be costly. I have luckily had Tommy insured and they could have not have been more caring, kind and helpful at a very distressing time. Unfortunately Tommy did pass away but I am so grateful their support as it took away some of the worry at a very difficult snd upsetting time. Reviewed on: 3rd August 2023
Sophie Marsh's avatar
Sophie Marsh

Helping me keep Fargo healthy

5
As pet parent to a Frenchie with both allergies and BOAR’s we are at the vet routinely and not so routinely. Having Animal Friends insurance has allowed us not to worry about cost and just make the best decision for Fargo to meet his needs. I don’t know what we would have done without that knowledge that costs can be covered. Reviewed on: 3rd August 2023
Michelle Reid's avatar
Michelle Reid

fantastic animal friends!!

5
They give you loads of helpful advice for caring for your pet through all the seasons of the year Reviewed on: 3rd August 2023
Hazel blackburn's avatar
Hazel blackburn

Always there for you

5
My little rescue dog Molly has been with me for nearly nine years now. She has had quite a few problems and each time I have asked for help, Animal Friends has been there for me Their pet "pawtel" is great for use by vets to ensure they get paid as quickly as possible with no forms to complete Reviewed on: 3rd August 2023
John Fisher's avatar
John Fisher

More than happy with Animal Friends

5
Great service, great support. Very efficient and quick to respond. Reviewed on: 3rd August 2023
Brian2929's avatar
Brian2929

Stress free

5
When Ur pet is ill it's the worst time and Ur head is all over the place, animal friends make the claim stress free so it's one less thing to worry about Reviewed on: 3rd August 2023
V Sinclair's avatar
V Sinclair

Great value cover and good service

5
I discovered Animal Friends when my previous cat reached a significant age and my previous provider didn't want to cover her. Animal friends were more sympathetic and my latest cat is also insured with them. Reviewed on: 3rd August 2023
Lynne Brown's avatar
Lynne Brown

excellent

5
got great cheap cover for my cat of them Reviewed on: 3rd August 2023
Nicole surman's avatar
Nicole surman

Excellent company

5
My 9 year old cat has been insured with Animal Friends since I got him at 10 weeks old. I have never had a moments trouble with any of his vet bills. He was diagnosed at an early age and Animal Friends has been fantastic Reviewed on: 3rd August 2023
JaxD's avatar
JaxD

Best pet insurance company in the UK.

5
Well .not much really. Been with them for years. And won't move anywhere else. It's nice to know that my cat is well insured. Just incase. Love all the care tips. And a vet on hand. Love the news letters delivered on my phone. So please if you want your pet insured. Then this is the best place. They Really Care about your Pets. Reviewed on: 3rd August 2023
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James Reid

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