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ANNA: Business Account reviews

Name: Business Account
Rating: 4.82 (413 reviews)

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4.81

Based on 413 reviews, last reviewed 18th Apr 2025

55% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Been with Anna six months or so. Been with Anna six months or so.easy to register.any queries answered promptly and efficiently.very easy to use. Reviewed on: 18th April 2025

Latest lowest rating:

1

This Bank is absolutley useless in dealing with comp... This Bank is absolutley useless in dealing with companies. I have been trying to makle a payment internationally. They have procrastinated for a week,... Read more Reviewed on: 6th February 2025

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About this product

ANNA Money provides business accounts designed for UK small businesses, freelancers, and creative professionals. The service emphasises a quick setup process, allowing users to open an account in under 10 minutes.

Key features include a business debit card, virtual card options, instant payment notifications, and expense management tools.

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ANNA Business Account reviews (413)

Review of the ANNA, Business Account:

Horrendous

After setting up a new Ltd I was offered an account with Anna. I opened it, all nice and straightforward. Monies credited. Only after funds were going into my account did the inquisitions start. I have forwarded as much as I have, I do not have all the info they require and have told them this, some of it is not relevant and this things are inherent with only this bank and not required by others which suggests that its an internal policy to require these specific things. They have now frozen my account and it remains frozen with my business funds in it and no access to be able to use or make business decisions. I am being treated like a criminal although I believe that this country people were innocent until proven guilty and of course I am guilty of nothing. They can not articulate what they suspect I am doing which would jeopardise mine or anyone elses financial security. And the reason for this is that no reason exists, I am just not able to provide what they need and now having experienced the diabolical care from them over there faceless soulless app I do not want to bank with them any further. I have asked them to close the account and return the funds if they have any concrete reason why I am doing anything unlawful, but they will not. I have asked for them to call me as I am not getting replies by the chat as they have nothing more to say. The fact is that my business funds are now being held hostage for as long as they feel they want to take. This has huge repercussion but they do not seem to care, hiding continually behind flimsy excuses for why they can not do anything. It seems that it is acceptable if they can not perform certain things but the fact I can not supply these bits of information means they can abuse their power. They are ignoring all requests. I was not advised what information I would need to provide when I set up the account and only found out retrospectively. Ultimately the money they are holding is mine so I am suggesting they either make and allegation or close the account as at the moment I am being punished for nothing Reviewed on: 12th November 2023

Banking So easy to use

So easy to use always on hand to help Reviewed on: 26th March 2025

Surprisingly it has been really good and am really e...

Surprisingly it has been really good and am really enjoying every moment of the bank Reviewed on: 19th March 2025

The banking app is easy to use and very clear

The banking app is easy to use and very clear Reviewed on: 14th March 2025

Easy to use app and great customer service

Easy to use app and great customer service Reviewed on: 7th March 2025

A great banking app.

A great banking app. Everything is easy to navigate, all charges are clear and easy to understand. I especially like being able to add my expenses and keep track of everything. The only issue I have is that I have been unable to pay cash in at my local post office. Reviewed on: 7th March 2025

Super easy to use.

Anna is an easy to use app enabling me to effectively send invoices and receive payments quickly. The customer service is second to none. There are useful videos guiding me when I need to understand various topics. Reviewed on: 5th March 2025

Anna ticks all the boxes!

I was looking for a bank that offered a straightforward transparent service for a small business, that avoided all the nonsense of high street banks. Anna ticks all the boxes. Best move I made joining Anna. Would highly recommend. Reviewed on: 4th March 2025

I like how it's informal.

I like how it's informal. I'm treated as a human being. Quick replies to questions. And 24/7 access. Ease of transfers Reviewed on: 4th March 2025

Fantastic Customer Service

If I ever have issues, I pop a note in the search bar & someone always gets back to me within seconds. It's not a generic message either; I can ask a 'complicated' question & they answer like humans should. It's so easy to use, invoicing is no problem & paying in/out is a breeze. They'll always check the merchant you are paying & let you know if there's anything wrong BEFORE your payment is made. Have been using them nearly 4 years now & wouldn't use anyone else. Reviewed on: 4th March 2025

Reliable and secure.

Reliable and secure. The App can be a little clumsy to use, but is fine once you get used to it. Reviewed on: 26th February 2025

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