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Aviva: Car insurance reviews

Name: Car insurance
Rating: 3.7 (553 reviews)

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3.70

Based on 553 reviews, last reviewed 20th Feb 2026

95% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

50%

23%

21%

Latest highest rating:

5

Aviva for Value Aviva were the cheapest quote for renewing my car insurance by far Reviewed on: 22nd January 2026

Latest lowest rating:

1

I had an accident a woman hit me in the parking lot... I had an accident a woman hit me in the parking lot in the side of the car I contacted Aviva and they didn't do anything about it and they don't do it... Read more Reviewed on: 20th February 2026

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About this product

Aviva provides award-winning car insurance for UK customers.

Aviva car insurance covers you against the cost of accidents, damage and theft. The cover you get and how much for, is down to the level of insurance you choose. Aviva also offer car insurance for electric and hybrid vehicles.

Aviva car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

Aviva Car insurance reviews (553)

Review of the Aviva, Car insurance:

Great insurance , great customer service

Great insurance , great customer service Reviewed on: 23rd August 2024

Excellent Service

Fair prices, good customer service and most of all, of anything does go wrong, which it can with any company, I can honestly say in my experience, they go out of the their way to put things right. This is why I rate them above others. Reviewed on: 7th July 2019

Help when I needed it most

Vicim of an RTA which ked to car being written off. Great work from Aviva team to ensure we were looked after every step of the way. Have since taken out both home and travel insurance with them Reviewed on: 6th July 2019

GReat

Great service and prices. The cover is extensive Reviewed on: 6th July 2019

Quick and good value, but not on comparison websites.

Good insurance company with fair prices and friendly staff. Reviewed on: 6th July 2019

reliable

Aviva is reliable. I don't like how they put the price up each year for no reason tho. However, they are okay with me ending my policy and signing up as a new customer to get a better price each year. Reviewed on: 6th July 2019

clear insurance policy, just what I needed

I need a competitive insurance company who will give me the cover `i need, protecting my no claims. and giving me good customer service Aviva ticks all my boxes, really helpful, really clear, really quick and great website for adding extras I needed. Reviewed on: 6th July 2019

Worth a recommendation

Process was quick and hassle-free. Customer service is decent. Reviewed on: 6th July 2019

Good all round

Always had a good experience dealing with Aviva Reviewed on: 5th July 2019

Never had cause to complain.

As mentioned, never a cause to complain. My husband and I have many insurance policies with Aviva, including life insurance. Would always highly recommend. Reviewed on: 5th July 2019

All good

No problems so far. Customer service seems fine Reviewed on: 4th July 2019

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