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Aviva: Car insurance reviews

Name: Car insurance
Rating: 3.7 (553 reviews)

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3.70

Based on 553 reviews, last reviewed 20th Feb 2026

95% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

50%

23%

21%

Latest highest rating:

5

Aviva for Value Aviva were the cheapest quote for renewing my car insurance by far Reviewed on: 22nd January 2026

Latest lowest rating:

1

I had an accident a woman hit me in the parking lot... I had an accident a woman hit me in the parking lot in the side of the car I contacted Aviva and they didn't do anything about it and they don't do it... Read more Reviewed on: 20th February 2026

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About this product

Aviva provides award-winning car insurance for UK customers.

Aviva car insurance covers you against the cost of accidents, damage and theft. The cover you get and how much for, is down to the level of insurance you choose. Aviva also offer car insurance for electric and hybrid vehicles.

Aviva car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

Aviva Car insurance reviews (553)

Review of the Aviva, Car insurance:

Good service

Been with aviva a few years, I've had no problems so far! Reviewed on: 3rd March 2016

Good standard of repair

They were extremely fussy about the use of the courtesy car, but there was damage to one of my headlamps which was not there when the car was taken for repair. I tried several. Times to contact them by phone but suspected ' The repairers were able to see my number and never answered my calls Reviewed on: 1st October 2017

good value

easy process and online tools available to check your policy Reviewed on: 30th September 2017

Best insurance company ever

Offer a competitive priced policy. Great customer service. When I had to claim on my insurance they really helped take over. 5 star Reviewed on: 30th September 2017

Helpful staff and great service

Helpful staff and great service Reviewed on: 30th September 2017

Good product and great people

Insured with Aviva for many years. Staff are always very helpful. Reviewed on: 30th September 2017

Car Insurance Blunder...by me

Made a few errors when changing my car, instead of taking advantage and using the situation to charge me extra as many companies would have done, their customer service advisor explained the best way to solve the problem, and did this for me. Extremely informative and friendly advice for such a big company. Reviewed on: 29th September 2017

great price and reliable insurer

always competitive and good reliable insurers Reviewed on: 29th September 2017

Even they know they're terrible

When our car was scratched by a van, Aviva took it away for repairs. Some weeks later I discovered that they'd declared it a write-off and sent it to the scrapyard. Over a period of months I had to spend hours phoning and e-mailing Aviva, their agents and the scrapyard before we got our car back (still not repaired). At least one of the many people I had to deal with admitted they'd screwed up and sent us £150 compensation. Reviewed on: 29th September 2017

Cheaper than comparison sites

Went to Aviva as they are cheaper than comparison sites and easy to update info Reviewed on: 29th September 2017

Good renewal quote

It is time for me to renew my car insurance, and as usual I get a quote from my existing supplier. I always do my shopping, since as today, in my opinion, there is zero differentiation between them; they are commodities. Going always to the cheapest makes sense. However, this time I was impressed to see that my current supplier, Aviva, increased my insurance by an amount that keeps it being the best price... I knew the price would go up, insurance costs have gone up this year, but I was expecting to get hit with a big raise and having to change... It is refreshing to see an insurance firm that does not play the game of "quote a big raise in the renewal, and hope the customer renews blindly"... I was pretty pleased by that! Reviewed on: 29th September 2017

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