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Aviva: Pension reviews

Name: Pension
Rating: 2.02 (173 reviews)

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1.93

Based on 173 reviews, last reviewed 12th Jun 2025

50% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

18%

70%

Latest highest rating:

5

Always happy to help. Always happy to help. Excellent customer service, low charges and brilliant website. Makes it a pleasure to be a customer. Reviewed on: 12th June 2025

Latest lowest rating:

1

Holding on to my pension single payment I have had a pension with Aviva for 25 years and 3 months ago I decided to pay a single premium into my pension plan March 17th 2025, I received an em... Read more Reviewed on: 31st May 2025

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About this product

Aviva Pension reviews (173)

Review of the Aviva, Pension:

Pension

Excellent customer service when I wanted a quote for my pension Reviewed on: 29th August 2023

Great pension

Easy to use online account. I can review my pension and make changes to investment quickly. Great for reviewing my pension, which means I check and review my monthly contribution regularly to bring forward my retirement date. Reviewed on: 17th January 2022

Pension application

Sent in a pension application no response ,after numerous phone calls got the impression of total incompetence getting nowhere after 4 weeks cancelled it Reviewed on: 16th November 2021

So far I am not impressed

I called them on their phone number that is for people that want to ask about their stakeholder pension pplication form to ask If I had properly completed the stakeholder application form in PDF format that I had emailed to them 3 days earlier, and I was told that I would have to talk to someone in another department because for some reason they could not access the Email box . I then heard a recorded message saying "This department is closed" and then I was cut off ! Reviewed on: 8th November 2021

Terrible Service

Told my lump sum would paid out within 20 working days. Not happened. Phoned and was told i would get a call back. Didn't happen. phoned again and told i would get an email because Darren who was working on my request didn't have access to a phone. Still no email. Spent over 2 hours on calls waiting for connections. Last call said i would be on hold for about 4 minutes. Took 27 minutes to answer. Reviewed on: 27th August 2021

Simple website with a lot of valuable information

Easy to use website with great information a simple way of controlling my pension Reviewed on: 27th August 2021

Great pension app and customer service

I really like the app. There's lots of functionality on it, from performance graphs to ability to change beneficiaries. Can see my car and home insurance on the same page too. Reviewed on: 27th August 2021

Solid financial Insurance company

Aviva have looked after my pension for years, I like the way all my products show in one simple online account Reviewed on: 27th August 2021

Viva -- TOTAL REUBBISH

Ive been trying to get some SIMPLE information for months & months Phone - e mail - letter -- nothing --- all talk total TOTAL Rubbish Reviewed on: 23rd August 2021

A very reliable company

They are highly professionals, committed and reliable Reviewed on: 19th August 2021

Aviva your a disgrace

Been months trying to drawdown my pension. Absolutely appalling communication by them . Uses every tactic to delay getting my money. Time taken getting through on the phone is ridiculous. Stating emails never sent. Months waiting for forms to come, then waiting month for money only to be now told you've not filled the form in correctly. But don't have the decency to send more out. Absolutely no confidence with this company. Reviewed on: 16th August 2021

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