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Aviva: Travel Insurance reviews

Name: Travel Insurance
Rating: 3.05 (37 reviews)

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2.65

Based on 37 reviews, last reviewed 3rd Jun 2025

No new 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

44%

41%

Latest highest rating:

5

I had to make a claim. I had to make a claim. There was no problem. Claim paid in 3 days Reviewed on: 25th September 2024

Latest lowest rating:

1

Don’t waste your money Has medical travel insurance, went to Spain fractured ankle got told I had to use my ghic (free nhs) and then told to fly back to U.K. arrived in U.K.... Read more Reviewed on: 3rd June 2025

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About this product

Travel insurance is important, not only for long-haul holidays, but also short getaways and business trips. Finding the right provider for your insurance policy is vital; knowing you’re in good hands can provide the reassurance required to relax and enjoy your travels. Check out our Aviva travel insurance reviews to find out what genuine customers have to say about Aviva’s policies.

Aviva was founded in 2000, and has now insured over 15.5 million people in the UK.

Every trip is different, but a suitably robust policy should always be a priority. If you’re planning lots of activities for your trip, Aviva offers cover for leisure activities. See what Aviva customers have said about this policy by reading our Aviva travel insurance reviews. If you travel a lot for business, Aviva’s Multi-trip policy is worth investigating too. Whatever your requirements, check our reviews to see if Aviva can provide what you need from your travel insurance policy.

Have you taken out a travel insurance policy with Aviva? Would you consider your policy good value for money? Did you come into any problems with the policy? If you had to make a claim, how well was this handled? Share your experience by leaving an Aviva travel insurance review to help others just like you make an informed decision when choosing their new insurance provider. Help us increase trust and transparency in financial services.

Aviva Travel Insurance reviews (37)

Review of the Aviva, Travel Insurance:

Easy to use and helpful

I had my phone damaged when I was on holiday and got myself a refurbished like for like phone and thought I would have a battle get the money but no very quick and helpful just sent what was asked and then money was paid ( always replace with refurbished dont ask for new ) Very happy Reviewed on: 27th October 2023

AVIVA WILL PICK AND CHOOSE WHO TO PAY OUT!

⚠️WARNING!! DO NOT GET TRAVEL INSURANCE WITH Aviva!!! ⚠️ Absolute disgrace of an insurance company! Had to make a claim on our travel to Kenya in Dec 22 due to our original flights being cancelled as travel agent went under administration. Having internal flights and accommodation already booked and non refundable, we ended up paying triple the price for new flights to Kenya less than a month before we were meant to travel. Started a claim with Aviva along with our friends who we were traveling with and also had a policy with Aviva - to cut a long story short - they got their claim which was a higher value to ours and we’re now still fighting to get our money back in difference in flights we had to pay! EXACTLY THE SAME CLAIM, two families, they got paid by Aviva we didn’t!! Where is the justice in that??!! DO NOT GET TRAVEL INSURANCE WITH AVIVA, they will pick and choose who they will pay out!!! This has left us with a massive financial burden to not mention massive stress, after what was meant to be a holiday of a lifetime! Reviewed on: 3rd March 2023

Ridiculous and disgusting.

These people are disgusting. They put myself and my partner(who has had a stroke) through torture and painstaking questions and time, in order to discredit us and try to make us drop our legitimate claim. The tactics involved, repeated non pertinent questions, that made us feel like liars and cheats. At one point they had my partner and I sitting in a car for 75 minutes answering questions. Despicable crowd. Please stay away from them. Reviewed on: 26th February 2023

Cannot get refund

Had to cancel my travel insurance because of my husbands was told he could not fly. Aviva refused to pay any of the policy back even though I cannot use it . Reviewed on: 10th November 2022

Daylight Robbery

Last years holiday insurance was £200.10 for annual cover. I didn't get a renewal quote by email or post so I forgot it was due. When I phoned them about 3 weeks later they said it would have to be a new quote. They quoted £331.16 for 1 WEEK and £560,36 for a YEAR for european travel. Over the last 10 years I've had Home, Holiday & Car insurance with them. But they have know lost it all. I got cover from Allclear for a third of the price with the same amount of cover. Reviewed on: 19th October 2022

Anna

The worst thing I have ever met! Ignoring medical reports and they dont care about medical state of patients! Doing a problem with repatration! Unlogicly extending all cases! nasty and rude! Reviewed on: 21st August 2022

Excellent customer services

Their customer service is very well trained, care for their customers in their times of need. Reviewed on: 21st August 2022

£40 EXCESS PER PERSON

Ive just claimed my flight cost from Aviva after my wife was diagnosed with cancer. I then found that they have an excess of £40 per person. I cant think how this is justified - but I have no choice. I wont be going back with Aviva Reviewed on: 9th August 2022

Annual Travel Insurance Joint Policy

One of the best covers us for everything we need luckily we have never had to claim. Renewal is automatic if you want so easy. Reviewed on: 24th June 2020

Good level of cover for peace of mind

No issues, good annual cover, so I had nothing to worry about Reviewed on: 6th July 2019

Great costumer service

Once away my son got sick and we had to use the travel insurance, The service was quick and straightforward and my son was treated very well. Reviewed on: 30th April 2019

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