Write a review

AXA: Car insurance reviews

Name: Car insurance
Rating: 2.99 (163 reviews)

View other AXA products

2.69

Based on 163 reviews, last reviewed 1st Jun 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

33%

20%

40%

Latest highest rating:

5

work but give me the best price they can possibly be... work but give me the best price they can possibly be and good discounts as well for being with loyal with them Reviewed on: 7th March 2025

Latest lowest rating:

1

AXA stay Clear Had a car accident where I was slamed by a car hit me side on wiped out both doors I sureness via AA, put me in contact with their insurers AXA only t... Read more Reviewed on: 1st June 2025

Read all reviews See your review

About this product

AXA car insurance has two levels of cover to choose from.

AXA offer a multi-car discount for cars registered at your home address. There are optional extras you can add on to your policy for an additional fee and you can also get cover for partial hybrid, plug in or fully electric vehicles.

AXA car insurance reviews help you find out what it’s really like to be a customer. If you’ve used AXA before, you can also leave a review and share your experience.

AXA Car insurance reviews (163)

Review of the AXA, Car insurance:

Been over 2 years since accident.

Been over 2 years since accident. Went to court and other guy admitted liability . Since then axa have still got my case open and my no claims is still affected . Never reply to emails . Terrible customer service Reviewed on: 28th December 2024

unresponsive

My van insurance is with Dialdirect but uderwritten by Axa. I hit a gatepost 5 weeks ago, so my claim is dealt with by Axa. They will not pick up the phone EVER , I go through around 5-6 departments, all with a selection system, this takes 9 mins, they when I get to underwriting I get put on hold forever. I have complained to Dial direct and they've already refunded the cost of the calls so far. I was told ( via an Axa operator ) that I was being sent a replacement van last week, but that never happened. Dial direct spoke to them 6 days ago about this claim, Axa told them they would get in touch with me, but again no response. I'm thinking of taking Axa to court for the cost of the repair ( I've got the estimate) plus the insurance premium as, If they will not pay out, then technically I do not have any insurance, I've just bought a meaningless piece of paper. Reviewed on: 26th February 2018

Good price comprehensive cover

Great cover for insurance. Got a good deal from compare the market. Included breakdown cover and a courtesy car. I would highly recommend them. Reviewed on: 11th February 2018

Friendly, informative and good price

Friendly company, really easy to join up and gave easy to follow instructions on exactly what they required to authenticate everything. Good prices as well, much cheaper than most other insurance companies. Reviewed on: 14th November 2017

For the love of God, do not insure with them..........

Tried to claim, but they will use absolutely everything in their power not to pay out. They took my car after a small electrical fire and not only will they not cover it, but whilst in their care the car has been ransacked of anything valuable and I've lost a brand new sat-nav and cash etc........ the Police are going to be involved. Reviewed on: 16th October 2017

We'll never use ths company again

Changed to AXA / Sainsbury's Bank in July as their premium was lower. In September I was stopped by a police car 60 miles from home as "the car had no insurance". It transpired that the registration no was incorrect (1 digit) on the documentation, totally unknown to us. This resulted in our car being 'seized' by the police and as it was 5pm on Sat we could not collect the car until Monday morning! We had to ask friends to drive the 60 miles to fetch us and were without a car until someone had to take us back again on Monday morning. Meanwhile the error on the certificate was corrected at the cost of £45 (their admin fee), and we had to pay £150 to release the car. Sainsbury's/AXA initially told me I could claim this back but when I tried to do so they refused. The whole experience was stressful but the insurance company couldn't care less, as it "was our fault". Be very wary of this company. We won't be renewing with them at the end of the year and would rather pay a higher premium. Reviewed on: 13th October 2017

Good but not the cheapest renewal

Hiked the price too much when it came to renewal so had to change. Reviewed on: 1st October 2017

On the ball service. Fast response team

Great company. Great deals.. Good at matching other companies Reviewed on: 27th September 2017

5 star

Speedy, efficient and great customer service. A please to do business with them. Reviewed on: 24th September 2017

Reliable car insurance

Reliable car insurance, also very easy to deal with in renegogiation Reviewed on: 20th September 2017

Unorganised and terrible to deal with.

Its been a few years since I had a policy with this company, whom decided to nearly double my premium 3 weeks after i took the policy out with them claiming i had not sent them proof of no claims, despite me sending it recorded and it having been signed for at there office. In the end I cancelled the policy and bought elsewhere as I was so appalled with the service. I hope they have changed since then, unfortunately I will never be insured by this company as I do not trust them at all. Reviewed on: 1st September 2017

Do you have a different AXA product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Car insurance
from insurethebox 3.99 from 189 reviews
Car insurance
from John Lewis 1.84 from 31 reviews
Breakdown Cover
from RescueMyCar 2.00 from 2 reviews

There's still more to see!

AXA has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub