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AXA: Car insurance reviews

View other AXA products
2.85
Based on 166 reviews, last reviewed 8th Oct 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
33%
See only 4 star reviews
19%
See only 3 star reviews
4%
See only 2 star reviews
4%
See only 1 star reviews
40%

Latest highest rating:

5

Superb insurer Great product. Great customer journey. Simple as that. Reviewed on: 8th October 2025
James A's avatar
James A

Latest lowest rating:

1

AXA stay Clear Had a car accident where I was slamed by a car hit me side on wiped out both doors I sureness via AA, put me in contact with their insurers AXA only t... Read more Reviewed on: 1st June 2025
Christie R's avatar
Christie R
Read all reviews See your review

About this product

AXA car insurance has two levels of cover to choose from.

AXA offer a multi-car discount for cars registered at your home address. There are optional extras you can add on to your policy for an additional fee and you can also get cover for partial hybrid, plug in or fully electric vehicles.

AXA car insurance reviews help you find out what it’s really like to be a customer. If you’ve used AXA before, you can also leave a review and share your experience.

AXA Car insurance reviews (166)

Review of the AXA, Car insurance:

Been over 2 years since accident.

1
Been over 2 years since accident. Went to court and other guy admitted liability . Since then axa have still got my case open and my no claims is still affected . Never reply to emails . Terrible customer service Reviewed on: 28th December 2024
Carl m's avatar
Carl m

Good for the first year

4
As with all insurance companies Axa lure you in at the outset with a reasonable quote for car insurance, then at renewal that reasonable price is hiked considerably. Having said that we needed to add an additional driver for a weeks holiday and it was very quick and easy to do, and judging by the research I did, at reasonable cost too. Easy to view all documents on line plus plenty of reminders via text and email. Surprisingly easy to cancel too, I expected a phone call and hard sell but I cancelled the renewal quote online. I've no idea what they are like in a crisis, which is the real test. Reviewed on: 21st July 2017
Linda Radford 's avatar
Linda Radford

These guys really helped me when someone bumped my car.

5
Really helpful lady on the phone, courtesy car arranged quickly. Reviewed on: 16th July 2017
Laura Farnworth's avatar
Laura Farnworth

Good easy access car insurance

4
I can access all my details and documents online which is very useful. I can also make any changes to my policy online, quick and easy. Reviewed on: 16th July 2017
Claire Reeves's avatar
Claire Reeves

Fantastic 5 star service

5
I have been using axa for 4 years now. From the moment I passed my driving test they have always been the cheapest insurance. I had to take time off work once and couldn't make one of my monthly payments. The customer service I received was 2nd to none. they were so understanding of my circumstances and helped me get sorted out quickly without hesitation. if anyone asks about insurance I will always tell them how outstanding axa are Reviewed on: 15th July 2017
Vicky Wylie's avatar
Vicky Wylie

GREAT

5
SIMPLE, EASY, NO THRILLS. RECOMMENDED. Reviewed on: 5th July 2017
RIDWAN KOODRUTH's avatar
RIDWAN KOODRUTH

So so but ok

4
Quite expensive but well known. Not had to claim yet but easy to change details and add people to policy etc Reviewed on: 4th July 2017
Rebecca Daisey's avatar
Rebecca Daisey

Not impressed

1
Staff only care about their bonuses which we as customers are paying for! Scandalous! Reviewed on: 4th July 2017
Anonymous's avatar
Anonymous

Easy

5
While I have been with axa it has been easy to manage and amend online very user friendly Reviewed on: 4th July 2017
k hamer's avatar
k hamer

Not impressed

1
They were ok up to a point however they cancelled my policy as soon as i moved address which has put me off ever recommending them. This left me with the inconvenience of finding a new insurer before the end of my premium expiry date with no notice. Upon speaking to adviser I was told they do not insurer cars within my new postcode and therefore my insurance would become invalid from that day onwards and I would need to look elsewhere for cover. Not good. Reviewed on: 4th July 2017
Stephanie Simpson 's avatar
Stephanie Simpson

Insane excesses

2
Was going to change my insurance over to axa as they topped the comparison sites in terms of price. However on closer inspection, the excess amount was more than the policy price itself! Stupid. Reviewed on: 22nd March 2017
Jeff's avatar
Jeff

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