Write a review

AXA: Car insurance reviews

Name: Car insurance
Rating: 2.99 (163 reviews)

View other AXA products

2.69

Based on 163 reviews, last reviewed 1st Jun 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

33%

20%

40%

Latest highest rating:

5

work but give me the best price they can possibly be... work but give me the best price they can possibly be and good discounts as well for being with loyal with them Reviewed on: 7th March 2025

Latest lowest rating:

1

AXA stay Clear Had a car accident where I was slamed by a car hit me side on wiped out both doors I sureness via AA, put me in contact with their insurers AXA only t... Read more Reviewed on: 1st June 2025

Read all reviews See your review

About this product

AXA Car insurance reviews (163)

Review of the AXA, Car insurance:

Good for the first year

As with all insurance companies Axa lure you in at the outset with a reasonable quote for car insurance, then at renewal that reasonable price is hiked considerably. Having said that we needed to add an additional driver for a weeks holiday and it was very quick and easy to do, and judging by the research I did, at reasonable cost too. Easy to view all documents on line plus plenty of reminders via text and email. Surprisingly easy to cancel too, I expected a phone call and hard sell but I cancelled the renewal quote online. I've no idea what they are like in a crisis, which is the real test. Reviewed on: 21st July 2017

Avoid at all costs not worth the hassle if you need to claim

Someone used me to stop 3 weeks ago, so non fault. Not heard a thing since i reported it, must have spent 15hrs of my life to date trying to speak to people, i have supplied all information to date, not bothered chasing the other party, not bothered getting my car looked at and not bothered getting my injuries sorted either, if your rich, great you pay for everything and then they will reimburse you when or if they can be bothered to do anything Reviewed on: 4th March 2020

Threaten to send debt collector for outstanding premium

Had an accident. Told them I would buy a new car on 14th January and asked for help to carry on with the insurance. 10am phoned them and they quoted me £2000 plus which was the same size of the cheque settlement. I begged the woman to reduce the premium. She said no. Now they are threatening to send 3rd party debt collector for the £160 outstanding premium. How is this fair? I tried my hardest to inform them of my intention and why should they charge £2000 when other companies quoted £800? Because of their greediness, I had to buy another car breakdown service. If they had gone for £1000, I would have stuck with them. No, they just wanted the settlement cheque back. They referred to a quote on page 30 of the policy. How do they expect a layman to read to page 30 of the document. I might as well use a solicitor to buy these stupid insurance. If I hadn't tried, I would have been so angry. My son has been driving for 6 years. Once you had an accident, you became a leper! Reviewed on: 17th February 2020

Endless waiting times, missing money

I'm in contact with AXA since October and now end of January the process is still going on. I've send countless messages and everytime you wait days, if not weeks till you get an answer. Sometimes with the same information you had already thrown at you again. The worst thing tho is that they don't want to pay me back all the money from my car rental, although the damage is clearly listed as covered in the document I received when signing the contract. It's dissapointing. Never AXA again. Reviewed on: 22nd January 2020

Great price and service

I've been with axa now for the past few years and they are a great company. they bet all their competitors in their pricing and the staff are easy and pleasant to deal with. Reviewed on: 12th January 2020

about as good as the buffet in a strip club

terrible service, incompetent staff, impossible to talk to anyone Reviewed on: 31st October 2019

Good professional company, easy to deal with!

Had AXA insurance in the UK and Thailand and can not fault them, they may not be the cheapest but you get what you pay for. I would recommend AXA to my friends. Reviewed on: 15th September 2019

Easy no hassle insurance!

I've been with AXA for over 5 years and have no reason to change Reviewed on: 11th September 2019

Cheap and honest

I forgot how many years ncb I had so guessed. They looked it up and found it was actually higher. They then gave me a discount. Superb. Reviewed on: 8th September 2019

exceptional clock

EXCELENT SERVIS AND NICEST PEOPLE TO TALK ON PHONE WITH Reviewed on: 29th August 2019

Fantastic customer service

I recently had car insurance with AXA for a couple of years. I did actually leave them this year because I found what they were offering cheaper elsewhere. However, I did have to question my decision quite a lot simply because the customer service I received over the phone from AXA was absolutely amazing. The lady was so personable and helpful and spent plenty of time with me giving me lots of options. I wouldn't hesitate to use AXA again in the future. Reviewed on: 26th August 2019

Do you have a different AXA product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Breakdown Cover
from 2Gether Insurance 1.20 from 40 reviews
Caravan Insurance
from Safeguard UK Insurance 3.33 from 10 reviews
Caravan Insurance
from Caravan Guard 4.95 from 3556 reviews

Want to see more from AXA?

Liability Insurance
from AXA 4.75 from 3 reviews
Dental Insurance
from AXA 4.60 from 2 reviews
Landlord Insurance
from AXA 4.50 from 4 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub