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Axa: Home Insurance reviews

Name: Home Insurance
Rating: 2.88 (85 reviews)

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2.63

Based on 85 reviews, last reviewed 5th Dec 2024

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

35%

14%

48%

Latest highest rating:

5

Very easy to enrol and also good value compared to t... Very easy to enrol and also good value compared to the others I was benchmarking Reviewed on: 4th September 2024

Latest lowest rating:

1

Dreadful claims process - needs FCA investigation Quite possibly the worst home insurer I have ever encountered. We have unfortunately had to claim twice in 5yrs - (i) escaping water - this claim took... Read more Reviewed on: 5th December 2024

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About this product

At Smart Money People, our AXA home insurance reviews can help you decide whether AXA is the right provider for your needs.

Offering both buildings and contents insurance, AXA has three levels of cover to help you find an appropriate policy. The basic level is AXA Home Insurance, rising to AXA Plus and further to AXA Premier. To make your policy even more robust, choose from a variety of optional extras. These include student cover, bicycle cover, specified item cover and more.

Understanding what you need from a home insurance policy is vital in order to choose the best cover for your needs. Do you require a high level of specified protection, or are you perhaps looking for the lowest priced deal? Find out if AXA is the right choice for you by reading our AXA home insurance reviews. Learn from genuine policyholders how AXA serves its customers, and whether they would renew their policies with the company.

Have you had a home insurance policy from AXA? Tell us what level of cover you chose and whether you added any additional extras. Were you satisfied with the level of cover you received for the price of your premium? Did you need to make a claim on your policy, and if so, how well was it handled? Did you encounter any hidden fees? Would you recommend AXA home insurance to your family or friends?

Whether good or bad, share your experience with our Smart Money People community. Write an AXA home insurance review today.

Axa Home Insurance reviews (85)

Review of the Axa, Home Insurance:

Home Insurance Reviewer

not the best experience they are ruthless and reluctant to understand or help with claims Reviewed on: 11th July 2016

5stars

So helpful when we were flooded.. thankyou AXA. Reviewed on: 29th September 2021

Lost all Credibility and integrity

To Axa Insurance the so called company that promotes and advertise itself for Home Insurance. Thank you for reassuring me with misleading information that "I was able to get help from you". What happened? The Road works that has been happening had caused a lot of vibrations to properties in my neighborhood impacting and damage to my property with cracks on the walls and ceilings. I phoned and requested help from you couple of months ago, but instead you simply did not give any support and help when needed, you said that the legal cover should deal with the situation, the whole point of getting Home insurance from you was for a peace of mind, but instead you have caused more stress and depression. You have simply lost credibility, integrity, you have not been honest and transparent. I will refer my complaint to the Obudsman and to Consumer Direct. I have been waiting for 4 months or more and you have not got back to me with the legal cover phone number. Reviewed on: 16th September 2021

Avoid this awful company, a law unto their own

What a truly awful, despicable, underhand company. I had an escape of water back in 2016. they sent around unqualified cowboys who caused untold damage to my property. They tried to cover this up, and I had to hire a surveyor to fail their work as "unsafe" Even then they dragged it out another six months before "patching things up". Almost immediately their work started to fail, and so I was given the mightiest run around - they don't record your calls, they don't make notes, they don't escalate things...and then after finally messaging their CEO, I was told "case has been closed, no contact". I went to the FCO who sided with me and told them to resolve the problem. three months on (and more delays) they are saying as i didn't complain sooner, it's now out of warranty and my problem. I've been left with 5 years of stress of chasing these clowns to fix problems they made, and they are trying to say they don't have to abide by the FCO or Trading Standards...as they didn't act on my complaints or record them. Avoid this scum company. Reviewed on: 16th July 2021

As Long as you Do Not Claim its a Great Company

I have never experienced such mudled service before. Their loss adjusters are not properly qualified, their estimating software a mystery. I had my claim upheld in the end but it was a struggle. I did not renew my policy! Reviewed on: 29th March 2021

Big scam

ATTENTION I wish I had read the reviews before signing up. AXA assistance and Damand services. My boiler was cutting off and pressure was dropping so I called the home emergency insurance provided by Halifax bank who I have been paying for the past 7 years. An engineer came out and said the boiler needs a new expansion vessel and a pressure relief valve and the boiler needs to come off the wall. He left saying the insurance company AXA will contact me. 1 day later no call, so I called them AXA asked for my service document which I emailed right away. AXA said the insurance does not cover the repairs and I need to pay £182 on top. When I asked how much I have left to spend they said £98 of the £250. So after managing the extra £182 I called back and said yes please go ahead with the job. Damand called took a payment of £185 and said the engineer will call before they arrive. So next day they arrive and detach the boiler off the wall they replace the expansion vessel and start saying that gasses are leaking. They cap the boiler off and pack up saying that the insurance company will call you and the boiler is dangerous you can't use it. The insurance company AXA phone me and say that the service document is not correct its a gas safety certificate and we need a service certificate. So no work can be carried out until we give a service document. The service provider informed me it is a service document and it clearly states a service was carried out and the carbon monoxide had a safe reading of below 0.0007. Damand have damaged my boiler and broke the condense pipe. They get to keep my £185 for 2 parts and to repair my boiler. They have capped my boiler off. I have no hot water or heating and have 6 children under 10 years old youngest is 5mths. Damand and AXA now have the audacity to blame others for damaging my boiler. They are using the excuse of my service document so they don't have to repair my boiler. If we can't trust our insurance providers who can we trust. Reviewed on: 27th March 2021

Policy worth nothing as they will not pay out on valid claims

Vile company. Abusive liars, out to defraud legitimate claimants. Mis-sold me a policy and refused to honour it putting me through years of hell. Out 25k. They have used every trick in the book to wheedle out. Beneath contempt. Do not use Axa. To date they refuse to answer key questions. Reviewed on: 6th January 2021

Excellent and helpful

Claims made easy with approachable and helpful staff during what can be a potentially difficult time. Reviewed on: 2nd August 2020

Great value

Great service easy to fill in the forms etc. and great value Reviewed on: 30th July 2020

Excellent Service

Efficient, caring, listening and competitive. Reviewed on: 7th July 2020

Axa insurance is a fraud

The rating is zero. Do not take out insurance with Axa, they are fraudsters. They take your money and claim you are insured. When you make a claim they tell you that you are not covered. I have three separate documents, two stating that I am covered for legal assistance and one now refuting the previous two, all documents are from Axa. Reviewed on: 7th May 2020

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