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Bank of Scotland: Cash Account reviews

Name: Cash Account
Rating: 4.11 (53 reviews)

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4.06

Based on 53 reviews, last reviewed 6th Mar 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

58%

21%

Latest highest rating:

4

This is my direct debit account. This is my direct debit account. Keeps everything organised. Reviewed on: 15th February 2024

Latest lowest rating:

2

Customer Service There appears to be a lot of confusion, amongst both customers and staff, as to what HBoS actually is and who the driving force is, is it Halifax is i... Read more Reviewed on: 13th January 2022

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About this product

Bank of Scotland Cash Account reviews come from people like you! With so many different current accounts now available, you can read these honest Bank of Scotland Cash Account reviews to find out what life as a Bank of Scotland customer is really like. And remember, if you are a Bank of Scotland customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of Bank of Scotland Cash Account reviews. Together, we can make financial services work better for everyone.

Bank of Scotland Cash Account reviews (53)

Review of the Bank of Scotland, Cash Account:

Excellent customer service

Easy to contact local branch by phone, helpful staff, and clean bright premises. Safe out of hours ATM access. Reviewed on: 18th January 2016

Too many costly mistakes.

Made way too many mistakes on telephone banking. Lost a payment to BT which made my accounts late causing a massive fine an closure of my company. Cancelled my credit card (which I still had) when I reported my bank card stolen.. Wouldn't pay funds from my bank account to my credit card by telephone banking without credit card number. Cheeky brat in a branch laughed at me when I made a comment about their poor performance . Reviewed on: 6th November 2017

Efficient

I opened an account with the Bank of Scotland mainly because the branch was handy for me. I've always found the bank to be very efficient, friendly but never pushy in any dealing that I've had with them. Reviewed on: 7th August 2017

Great customer service

The customer service is fantastic and I found it very easy to set up my cash ISA. The rates are not the best out there, but with a fairly small sum, the percentage difference with competitors would hardly make much impact on the interest. Having been with some truly awful banks, it's worth it, not to have to deal with them. Reviewed on: 12th February 2017

Value for money

I've had a Bank of Scotland reward account for many years and have always been happy with it. I've taken advantage of the many reward benefits included. From the worldwide travel insurance, mobile phone insurance to that time my front door lock broke and I needed home emergency cover! Happy customer! Reviewed on: 5th February 2017

Benefits of current account without the judgement

Cash Account from Bank of Scotland gives you all the benefits of a current account (direct debit, debit card etc) just without the overdraft. Great customer service too. Reviewed on: 29th December 2016

Worst bank ever

I have been with this bank for 15 years and I can't even get an adults bank account. I have Okay credit. Will only give me cash card. It's taking 9 days for them to cash a tax cheque as well. Never interested in helping. Reviewed on: 28th December 2016

Good but not great

I've been with Bank Of Scotland for several years now but recently thinking of changing as I've noticed most other banks do lots of offers and thing i haven't seen with BoS, also I have had problems with delayed transactions and charges which have resulted in having to keep calling customer service, who often cannot help and have to transfer me to complaints, they are ok...good but not great, could be much better. Reviewed on: 17th November 2016

new teenager acccount

received great customer service when opening first account for my daughter, spent time explaining to her how to use her account so she fully understood everything Reviewed on: 14th November 2016

Excellent service

Excellent customer service, would recommend others to join them Reviewed on: 20th June 2016

EASY BANKING

Accompanied my grandson to open this account with BOS . Staff were helpful , friendly . Easy account for him to manage while starting his first paid job . Account was up and running in minutes Reviewed on: 28th March 2016

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