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Barclays: Business Banking reviews

Name: Business Banking
Rating: 2.81 (231 reviews)

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2.81

Based on 231 reviews, last reviewed 15th Feb 2026

No new 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

39%

13%

36%

Latest highest rating:

5

Friendly customer experience with quick responses. Friendly customer experience with quick responses. Easily accessed through the app. Reviewed on: 12th June 2025

Latest lowest rating:

2

When I attempted to withdraw my funds, the situatio... When I attempted to withdraw my funds, the situation changed dramatically. Communication became slow and evasive, withdrawal requests were repeatedly ... Read more Reviewed on: 3rd February 2026

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About this product

Barclays business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Barclays is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of Barclays business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

Barclays Business Banking reviews (231)

Review of the Barclays, Business Banking:

Bad customer service -Haywards Heath

Unacceptable customer service! I walked in and I was welcomed by a young Asian lady. I asked her about apprenticeship in Barclays. I explained that I already went through the online process, I applied for the closest vacancies but was emailed that there aren't any near me. Instead of responding with a resolution or consulting with someone if she didn't know about apprenticeship, she simply said "Go on the Barclays website!" I tried to explain myself again but she said "I don't know what you mean!" It was awkward, clearly she didn't want to communicate. All I wanted it was some help. I was strongly considering becoming an apprentice there but I am very disappointed with the staff; it hasn't been the 1st time as I am a customer there too! For such a well known bank I would have expected high level customer service. Please do train your staff better before letting them talk to customers because they are the ones representing Barclays! I will be awaiting customer service to come back to me and then I will update and post once they have. Reviewed on: 7th March 2019

Good overall

Haven’t had to do much with them as my business is small, but what they have done, they've done well. Reviewed on: 5th February 2016

Semi-decent

Good banking overall but getting in contact with them via the phone can be a trying experience. Reviewed on: 1st February 2016

Great rapport with staff

I have a great rapport with Business Bank relationship manager and use online facilities as well as the local branch to bank cheques. Reviewed on: 25th January 2016

No support for cricket club

I use Barclays for my cricket club's accounts. The cricket club operates on very tight margins and when I asked Barclays to support a major fundraising event, they declined. This was very disappointing - I'm sure Barclays could have offered something in the way of support. Reviewed on: 23rd January 2016

Content

Content with all services and generally happy. Online facilities mean the most to be to be honest. Reviewed on: 21st January 2016

Local branch and helpful

Local branch and helpful staff makes it ok for us. Reviewed on: 21st January 2016

First branch seen!

It was chosen because it was the first branch I saw. I find them to be generally helpful, and I've not had many issues. I do find the online services/apps to be very useful. Reviewed on: 21st January 2016

Happy with the service, no major issues

Happy with the service, and really have no major issues in general. I like that they're local, friendly, and helpful. Reviewed on: 21st January 2016

No problems with it

Easy to use on a day-to-day basis. Reviewed on: 20th January 2016

Ok

Online system, can integrate with accounting system. BACS as it is free of charge. Better support to small businesses would help as would better maintaining website and making online banking easier to use. Charges are sometimes excessive. Reviewed on: 20th January 2016

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