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Barclays: Current account reviews

Name: Current account
Rating: 4.58 (4872 reviews)

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4.45

Based on 4,872 reviews, last reviewed 9th Jun 2025

18% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

77%

14%

Latest highest rating:

5

Been with Barclays for 16 years now never had any i... Been with Barclays for 16 years now never had any issues, so I always stayed with them. Reviewed on: 9th June 2025

Latest lowest rating:

1

Disappointing for loyal customers If you're looking for a current account that gives you something back, Barclays might disappoint. The standard account pays no interest on your balanc... Read more Reviewed on: 11th April 2025

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About this product

The Barclays Bank Account can be opened as a sole account or joint account and has no monthly fee.

The Barclays Bank Account can be managed via the mobile banking app and sends instant spending notifications. You can add optional insurance packs to your account for a fee.

Barclays Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used Barclays before, you can also leave a review and share your experience.

Barclays Current account reviews (4872)

Review of the Barclays, Current account:

Christmas was not cancelled!

T'was 3 days before Christmas, and i mislaid my bank card - a clever thing to do on my behalf. As the organised person i am, i hadn't done any Christmas shopping, thus meaning none of my family were going to get Christmas presents! I had turned the house upside down, to no avail. During my lunch hour in work, i went to Barclays bank to be greeted by a lovely customer service lady, who was empathetic towards my situation, i cancelled my bank card and was told that i may not get it before Christmas, which was understandable. I withdrew some money and set about buying christmas presents. On Christmas Eve, after work i came home to find a letter from Barlcays, with a new card in! Something i wasn't expecting due to Christmas postage and holidays, made up i was able to get my presents plus go out for a festive drink! Thanks Barclays for your quick and professional service. Reviewed on: 26th December 2014

Great customer service will share my experience

Great customer service will share my experience Reviewed on: 17th January 2025

Safety, confidence, efficiency and quality

Safety, confidence, efficiency and quality Reviewed on: 15th January 2025

Shocked and disappointed

I've just had to retire. I'm now only on the state pension. Barclays have kindly informed me they are taking away my overdraft facility ( I'm not overdrawn - I owe them nothing ), and told me if I become overdrawn, I won't have access to my account ( that's quite a threat - starve and become homeless ). So thanks Barclays for the removal of the financial safety net of a disabled pensioner in the middle of a cost of living crisis. I've banked with Barclays for decades. They have made a fortune out of me when I was working. Now it seems I am disposable. Reviewed on: 13th December 2024

I can't stand what it has become.

I can't stand what it has become. It had deteriorated over the last 20 years. I preferred it when the setting was more formal. Stop shutting down branches. Reviewed on: 14th October 2024

Not good for long term customers

Not good for long term customers Reviewed on: 14th October 2024

I have been a loyal customer for over six years, but...

I have been a loyal customer for over six years, but my recent experience with their customer service has been extremely disappointing. Without any prior notice or explanation, my account was suddenly closed. When I contacted customer service to resolve the issue, the situation only deteriorated. The representatives I spoke to were not only unhelpful but also rude. Communication was frustratingly difficult, with one agent hanging up on me after a 30-minute conversation. To make matters worse, another representative provided me with incorrect information. Overall, this has been the most frustrating and unacceptable customer service experience I've ever encountered Reviewed on: 19th September 2024

Avoid Barclays

I have managed the Barclays accounts for two UK charities for over 16 years. With that experience, i can truly say the service is dreadful. Avoid -avoid -avoid. Reviewed on: 18th September 2024

Extremely disappointed in Barclays .

Extremely disappointed in Barclays . We made a duplicate payment to another bank on their instruction as we believed it didn’t go through so we asked Barclays if it had they said no and do it again . Next day both payments came out !!! We asked them to recall it , they did but the other bank didn’t respond and now Barclays say not there problem bye ! Disgusting service we are now down £1000 and they don’t even care we are a small business and this has crippled us due to their incompetence! Reviewed on: 5th September 2024

Long term customer genuine feedback

Been banking with them since childhood account. Have had generally good experience of their services, but would appreciate more support, advice and reward for long term custom. Reviewed on: 4th September 2024

Terrible call centres, poor product selling points

Was with Barclays for 15 years from a child to my first job. As an adult, I realised there was no benefit to being with them. Later when I had to have a mortgage with them, I opened a bank account. Their systems couldn't handle me having both a mortgage and a bank account with them, so my mortgage disappeared and couldn't be interacted with. Calling them was a nightmare, hard to get through, difficult to understand the agents, and they couldn't fix the problem. In store they worked directly with Barlcays IT department, but still couldn't fix the issue. In the end they set me up with a completely new profile. After a few years the new account wasn't giving me any benefits, so I closed the account... this then wiped my mortgage from the account again! I told them directly to set me up with a new profile as that had worked in the pass, so at least this time around the issue was fixed quicker. In general, they're also he worse bank for ethics and fossil fuels, so even as a basic single bank account, there's still issues. They are the only bank I will actively warn people to avoid. Reviewed on: 4th September 2024

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