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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.82 (390 reviews)

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4.82

Based on 390 reviews, last reviewed 2nd Apr 2026

180% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Sharon Adams is fantastic Spoke to Sharon a couple weeks back and she helped me with a DIP. Spoke to her about the FMA today and was given the same consistent service. The big ... Read more Reviewed on: 2nd April 2026

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Mortgages reviews (390)

Review of the Bath Building Society, Mortgages:

BBS were great for our guest house mortgage

Bath Building Society was very flexible and set up a mortgage for our guest house. All the other lenders we approached (Lloyds, Natwest, Halifax etc.) were unable to help because we didn't fall into a standard tickbox category. The rate was always competitive, we had a series of discounted rate deals. Been with them for about 20 years. I highly recommend BBS. Reviewed on: 24th April 2025

Reply from Bath Building Society Hi Steven, Thank you for your review, I'm pleased to read that we've been able to support you as a longstanding customer! Kyle Greck, Head of Mortgage Sales Response date: 25th April 2025

Tom was great and got back to me in good...

Tom was great and got back to me in good time Reviewed on: 11th November 2024

Reply from Bath Building Society Hi David Thank you for your review, I'll be sure to share your feedback with Tom! Kyle Greck, Head of Mortgage Sales Response date: 12th December 2024

We queried about potential quotes and got response i...

We queried about potential quotes and got response instantly Reviewed on: 11th November 2024

Reply from Bath Building Society Hi Zhanelya, Thank you for your review, I'm pleased that you were happy with our speed of service! If there's anything else we can help you with, please don't hesitate to get back in touch. Kyle Greck, Head of Mortgage Sales Response date: 12th December 2024

Good chat service - thank you Ian.

Good chat service - thank you Ian. Reviewed on: 5th November 2024

Reply from Bath Building Society Hi Trudy, Thank you for your feedback, I'm pleased that we could help. I'll be sure to send your feedback onto Ian! Kyle Greck, Head of Mortgage Sales Response date: 12th December 2024

Tom @ Bath Building society on live chat was very kn...

Tom @ Bath Building society on live chat was very knowledgeable and helpful. thank you Tom! Reviewed on: 4th November 2024

Reply from Bath Building Society Hi Lewis, Thank you for your review, I'll be sure to pass your feedback onto Tom! Kyle Greck, Head of Mortgage Sales Response date: 12th December 2024

Really knowledgable and friendly

Really knowledgable and friendly. Helped with my query quickly. Clear and informative in answering my question Reviewed on: 31st October 2024

Reply from Bath Building Society Hi Sammy Jo, Thank you for taking the time out and leaving us some feedback. I'm glad we were able to assist. Ben Hutchings, National Account Manager Response date: 4th November 2024

Nick at Bath was super helpful!

Nick at Bath was super helpful! Genuinely looking after existing customers Reviewed on: 28th October 2024

Reply from Bath Building Society Hi Andy, thank you for your feedback! I'm pleased to hear that Nick was able to assist and I'll pass your kind words on. Kyle Greck, Head of Mortgage Sales Response date: 29th October 2024

Clear and concise

quick to respond and provided clear concise information Reviewed on: 16th October 2024

Reply from Bath Building Society Thank you for your positive feedback Craig, glad that we could help. Kyle Greck, Head of Mortgage Sales Response date: 18th October 2024

Decent product, painfully slow process

No problem with the product offered by painfully slow process that ended up failing to complete because the vendor's circumstances changed in the meantime Reviewed on: 6th October 2024

Reply from Bath Building Society Good morning Julian. I'm not sure if you saw my response to your previous review but I would welcome the opportunity to understand what may have caused the delays. If you'd like to give me the details of the application so I can investigate, my email is [email protected] Kind regards, Nicola Rees, Head of Mortgage Operations and Change Readiness Response date: 22nd October 2024

BIBS SERVICE

VERY PROFESSIONAL TEAM, ALWAYS ACCESSIBLE, GREAT PRODUCTS AND SERVICE, GREAT EXPERIENCE Reviewed on: 1st October 2024

Reply from Bath Building Society Thank you for your review Simon, glad that we can help as ever. Kyle Greck, Head of Mortgage Sales Response date: 18th October 2024

Application processing unacceptably slow

We made an application for a mortgage on a new purchase in early June 2024. After many delays and several long turnarounds for information provided, we finally received a mortgage offer on 6th September 2024. Unfortunately, we have not bee able to proceed wit the purchase because the vendor died just the week befire the offer was received. It is unusual that delays have such an impact but it is always a risk when every piece of information takes so long to review. In this case, the delay has destroyed the sale and cost all of us considerable time and money. Reviewed on: 30th September 2024

Reply from Bath Building Society Good morning Julian. I'm sorry to hear that you felt our application process was unacceptably slow. If you would like to provide me with further information so I can investigate your feedback please contact me at [email protected] Kind regards, Nicola Rees, Head of Mortgage Operations and Change Readiness Response date: 1st October 2024

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