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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.82 (390 reviews)

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4.82

Based on 390 reviews, last reviewed 2nd Apr 2026

180% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Sharon Adams is fantastic Spoke to Sharon a couple weeks back and she helped me with a DIP. Spoke to her about the FMA today and was given the same consistent service. The big ... Read more Reviewed on: 2nd April 2026

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Mortgages reviews (390)

Review of the Bath Building Society, Mortgages:

BBS were great for our guest house mortgage

Bath Building Society was very flexible and set up a mortgage for our guest house. All the other lenders we approached (Lloyds, Natwest, Halifax etc.) were unable to help because we didn't fall into a standard tickbox category. The rate was always competitive, we had a series of discounted rate deals. Been with them for about 20 years. I highly recommend BBS. Reviewed on: 24th April 2025

Reply from Bath Building Society Hi Steven, Thank you for your review, I'm pleased to read that we've been able to support you as a longstanding customer! Kyle Greck, Head of Mortgage Sales Response date: 25th April 2025

Thank you!

Just wanted to say thank you for giving us the opportunity to purchase our first ever home. With a not so perfect credit rating I am so thankful you gave us the chance to become homeowners when others said no. Your customer service is excellent and you always provided updates to my broker on our case which made the whole process less stressful. Thank you Bath BS!! Reviewed on: 24th October 2022

Reply from Bath Building Society This is great to hear! Thank you for your feedback and I'm glad we were able to assist you in buying your first home. All of us at Bath Building Society wish you well. Ben Hutchings, Head of Mortgage Sales Response date: 24th October 2022

Brilliant service! Highly recommend!

Ian and the team at BBS were amazing. Ian was super helpful, knowledgeable, kind and considerate. He made the application process so easy and was available if I had any issues. The admin team were quick and thorough. These guys honestly have such amazing mortgage service, it way exceeds most of the larger high street mortgage lenders. I wouldn’t hesitate to recommend them. Reviewed on: 22nd October 2022

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. We have a great Mortgage Team here at Bath Building Society and glad everyone in all areas from Ian in sales through to our operations team were able to assist. Ben Hutchings, Head of Mortgage Sales Response date: 24th October 2022

great service, helpful and knowledgeable

Great service, from the first person I spoke to the re-mortgage has been problem free and easy. High recommend. Reviewed on: 19th October 2022

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. I'm glad we were able to assist and appreciate the recommendation. Ben Hutchings, Head of Mortgage Sales Response date: 20th October 2022

Professional and personal, first class in all aspects.

A refreshing change to be a customer of an organisation that clearly see its members as individuals. How nice to be able to talk to somebody on the phone without having to go through countless menu options. Queries always dealt with promptly and with clarity. I would highly recommend. Reviewed on: 13th October 2022

Reply from Bath Building Society Thank you Mr Hawley for taking the time to post this 5 star review. We’re committed to providing the highest level of service to our customers as all times so this is great to hear. Ben Hutchings, Head of Mortgage Sales Response date: 14th October 2022

What you are offering is amazing

Thankyou so much for offering the Buy for Uni mortgage Reviewed on: 12th October 2022

Reply from Bath Building Society Thank you, this is great to hear. We do pride ourselves in offering these niche mortgage products. I wish you well in your studies. Ben Hutchings, Head of Mortgage Sales Response date: 12th October 2022

Nick was prompt and knowledgeable

really good quick service, very refreshing Reviewed on: 11th October 2022

Reply from Bath Building Society I will pass on your kind feedback to Nick and I'm glad we were able to provide a good quick service for you. Ben Hutchings, Head of Mortgage Sales Response date: 12th October 2022

Outstanding customer service

Mortgage processed quickly and efficiently despite a couple of non-standard details in the application. Excellent personal attention from staff throughout. Reviewed on: 10th October 2022

Reply from Bath Building Society Thank you for providing this feedback and I'm glad we were able process the mortgage quickly for you. Your comments are really pleasing to hear. Ben Hutchings, Head of Mortgage Sales Response date: 11th October 2022

Professional service

Smooth application process, responsive and friendly staff, would recommend your services. Reviewed on: 1st October 2022

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. Ben Hutchings, Head of Mortgage Sales Response date: 3rd October 2022

Fixed rate query

Understandably the fixed rates have been pulled but the chat function and assistance was very handy. Reviewed on: 28th September 2022

Reply from Bath Building Society Thanks you for taking the time out and providing this feedback. I'm glad the chat function was of assistance. Ben Hutchings, Head of Mortgage Sales Response date: 29th September 2022

Excellent service.

Had a complicated FTB case to place and needed guidance through the application process. Ben Hutchings (head of mortgages) and his team were very helpful and easy to deal with. Mortgage offer has now been received meaning very happy customers and a very happy mortgage adviser. Reviewed on: 21st September 2022

Reply from Bath Building Society Rob, thanks for your feedback and glad we could help out with a complicated case for you. I will pass on your feedback to the team. Ben Hutchings, Head of Mortgages Response date: 22nd September 2022

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