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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2373 reviews)

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4.73

Based on 2,373 reviews, last reviewed 27th Aug 2026

23% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Always get queries answered over the phone quickly. Always get queries answered over the phone quickly. Jane was particularly helpful when I last phoned Wood Street Branch. Reviewed on: 27th August 2026

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Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2373)

Awesome and fast!

Honestly, you guys are easily reachable and respond faster than any other bank/building society I have used. Reviewed on: 1st March 2023

Reply from Bath Building Society Thank you for your great feedback, I will pass this back to the teams. Charlotte Tillen, Savings Support Manager Response date: 2nd March 2023

Great home for savings

Bath BS is very easy to use, proactive and helpful. Reviewed on: 28th February 2023

Reply from Bath Building Society Thank you for your lovely feedback. Charlotte Tillen, Savings Support Manager Response date: 1st March 2023

efficiency

Efficient and quick to respond. I can't think of any improvement necessary Reviewed on: 28th February 2023

Reply from Bath Building Society Thank you for your feedback, I will pass this back to the teams. Charlotte Tillen, Savings Support Manager Response date: 1st March 2023

Bath Building Society - A Great Local Building Society

Great local service from Bath Building Society Reviewed on: 27th February 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 28th February 2023

Quick reply and helpful response.

I used the chat box for questions I had about Trust accounts. Olivia answered quickly and gave me all the answers I needed. Reviewed on: 27th February 2023

Reply from Bath Building Society Thank you for your feedback regarding our online chat, its much appreciated. Charlotte Tillen, Savings Support Manager Response date: 28th February 2023

The Staff

Everyone I have had assistance from is helpful and friendly. Reviewed on: 26th February 2023

Reply from Bath Building Society Thanks Graham for your feedback. It is very much appreciated. Colin McDougall Chief Commercial Officer Response date: 27th February 2023

Great customer experience shame about ridiculously overpaid CEO

Pay staff more and the Directors a lot less Reviewed on: 24th February 2023

Reply from Bath Building Society Thank you for your feedback. It is great that that you believe that we provide a great customer experience. If you compare our Directors' salaries and compare with other Banks, Building Societies or even companies of a similar size and complexity you will see that their salaries will be at the lower end of this comparison. Colin McDougall Chief Commercial Officer Response date: 27th February 2023

Speedy and efficient a winning combination.

Successful. Long time customer always found Bibs very helpful and accommodating. Reviewed on: 24th February 2023

Reply from Bath Building Society Thank you so much for your long standing support and feedback. It is very much appreciated. Colin McDougall Chief Commercial Officer Response date: 27th February 2023

So fair and honest and driving the market forward with the best competitive rates for savers.

Always very clear and concise about choices and options, in person and via the telephone. Very polite, well informed and willing to listen then advise constructively. Quick to respond to changes in the market to the benefit of their customers, quite a rare trait these days! Thank you Bath Building Society Reviewed on: 22nd February 2023

Reply from Bath Building Society Thanks for your great feedback Steve. If you could also write my annual end of year review that would be very much appreciated! Joking aside, your generous feedback is very much appreciated. Colin McDougall Chief Commercial Officer Response date: 23rd February 2023

Great Local Building Society

Friendly and efficient and great products! Reviewed on: 22nd February 2023

Reply from Bath Building Society Thank you for your kind feedback Gemma. It is really appreciated. Colin McDougall, Chief Commercial Officer. Response date: 23rd February 2023

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