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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2296 reviews)

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4.73

Based on 2,296 reviews, last reviewed 2nd Mar 2026

223% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Personal service It has been easy to deal with my accounts and any issues I have had. Reviewed on: 2nd March 2026

Latest lowest rating:

1

Opening further accounts Inconsistent information given as to what is required to open a new account even when an existing customer! Try the Coventry B S excellent service at ... Read more Reviewed on: 16th January 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2296)

clearly explained by chat

no it was great, Liz did not mind me repeating questions. Reviewed on: 22nd November 2021

Reply from Bath Building Society Thankyou for your kind feedback! Holly, Customer Service Team Response date: 23rd November 2021

Great customer experience

Barry answered the phone within 2 rings! It was caring customer service at its best. Reviewed on: 19th November 2021

Reply from Bath Building Society Hello Thank you for sending your response, glad you received the prompt service from Barry, Caroline, Customer Support Department. Response date: 22nd November 2021

The story of the overpaid and the underpaid.

The staff are excellent and they have always provided me with a first class service. The remuneration of the Directors is excessive and unwarranted. Over £200.000 ! It’s obscene.Pay your Directors less and pay your staff more. The high ratings reflect the staff’s customer service only. Reviewed on: 17th November 2021

Reply from Bath Building Society Thank you for your kind rating on our customer service. It really is appreciated. The remuneration of the Executive Directors is set independently by the Society's Remuneration Committee which consists solely of Non-Executive Directors. Remuneration is set after benchmarking with remuneration paid for similar roles within the wider Building Society sector and at competitor organisations. It is important to note that it is also performance related and that our remuneration policy is approved by a member vote, last held at the Society's AGM in April 2021. We also review all staff salaries on an annual basis to ensure that they remain fair and competitive. This is something we take very seriously and is in part, why we have chosen to become an accredited Living Wage employer. Colin McDougall, Head of Marketing and Savings. Response date: 17th November 2021

The gap between

One more satisfied customer

Barry dealt with my case in a most professional manner; excellent service. Reviewed on: 12th November 2021

Reply from Bath Building Society Good Morning, so pleased you received the excellent service from Barry, thank you for taking the time to send your response., Caroline, Customer Support Department. Response date: 18th November 2021

Problem solved

It is possible to speak to someone who knows how things work and can help without having to be referred to other departments or having to hang on while music is played interrupted only by messages telling me how important my call is. This is very rare and refreshing. Well done! Reviewed on: 10th November 2021

Reply from Bath Building Society Good Morning, Yes I know how frustrating that is , so pleased your problem was solved and you were able to speak to someone quickly., Many thanks for taking the time to send your response, Caroline, customer support Department. Response date: 18th November 2021

Very helpful

Contacted team by phone with2 queries. Prompt to answer and helpful information given Reviewed on: 9th November 2021

Reply from Bath Building Society Hello glad you received the information you needed promptly. Thank you for taking the time to send your response, Caroline Customer Support Department Response date: 18th November 2021

Quick and precise response to online chat

was happy with service and help provided will be opening 3 accounts for my children following on from conversation Reviewed on: 9th November 2021

Reply from Bath Building Society Hello glad you got the information you needed via the online chat service, thank you for taking the time to send your response. Caroline Customer Support Department. Response date: 18th November 2021

Easy, straightforward online support

I had a question about setting up a junior isa, the online chat was quick and easy and a great help. Reviewed on: 8th November 2021

Reply from Bath Building Society Good Morning, glad you found the online support straightforward and helpful, Thank you for taking the time to send your response. Caroline, Customer Support Department. Response date: 18th November 2021

Chat service

Tried the Chat Service today and received all the info I needed in a most friendly and efficient manner. Much better than talking to a robot! Reviewed on: 5th November 2021

Reply from Bath Building Society Thanks for the 5* review! Holly, Customer Service Team Response date: 15th November 2021

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