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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.75 (2327 reviews)

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4.75

Based on 2,327 reviews, last reviewed 27th Apr 2026

303% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Knowledgeable and helpful staff. I visited the Oldfield Park branch to invest into my ISA and was served by Ella - I like the location in Moorland Road and the friendly staff. They ar... Read more Reviewed on: 27th April 2026

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Latest lowest rating:

1

Opening further accounts Inconsistent information given as to what is required to open a new account even when an existing customer! Try the Coventry B S excellent service at ... Read more Reviewed on: 16th January 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2327)

Chelsea was very helpful with enquiry on chat

Not yet a customer but hope to be tomorrow Reviewed on: 20th January 2022

Reply from Bath Building Society Thankyou for the 5* review, I will pass onto Chelsea :-) Holly, Customer Service Team Response date: 25th January 2022

Liz answered the chat very promptly & gave me useful advice.

I am in favour of independent local mutual societies like BBS Reviewed on: 20th January 2022

Reply from Bath Building Society I’m glad Liz was able to help, thanks for taking the time to feedback to us! holly, Customer Service Team Response date: 25th January 2022

Easy to open account and efficient customer service

It was very easy to open my Junior Saver account online. Customer service responded within a day to any issues. Great experience overall. Reviewed on: 18th January 2022

Reply from Bath Building Society Thankyou Alex for the fantastic feedback. Holly, Customer Service Team Response date: 25th January 2022

Efficient service

BBS are always efficient and respond quickly. Recommended based on their excellent customer service. Reviewed on: 17th January 2022

Reply from Bath Building Society Thanks for the wonderful feedback! Holly, Customer Service Team Response date: 25th January 2022

Speedy and efficient

Question answered fully and clearly. Reviewed on: 17th January 2022

Reply from Bath Building Society Many thanks for the 5* review! Holly, Customer Service Team Response date: 25th January 2022

Great customer support over live chat

I had a problem with the website and Chelsea solved it in a few minutes over live chat. Reviewed on: 13th January 2022

Reply from Bath Building Society I'm pleased we could help, thanks for the review! Holly, Customer Service Team Response date: 17th January 2022

Great customer service.

I wasn't able to open my account but that was because I didn't fit the criteria. They were friendly, prompt and knowledgable. Thank you. Reviewed on: 13th January 2022

Reply from Bath Building Society Thanks for the 5* star review! Holly, Customer Service Team Response date: 17th January 2022

Very helpful online chat

I had an online chat with Chelsea today who was very helpful answering my queries. She provided all the answers I need to get started with an account with peace of mind. Reviewed on: 12th January 2022

Reply from Bath Building Society Thanks so much for taking the time to review us! Holly, Customer Service Team Response date: 17th January 2022

A simple and easy to use CHAT system that worked perfectly

Friendly and there is someone there Reviewed on: 10th January 2022

Reply from Bath Building Society Such nice feedback, thankyou! Holly, Customer Service Team Response date: 11th January 2022

Statements

Barry Morgan was able to help me very quickly regarding our account. Reviewed on: 10th January 2022

Reply from Bath Building Society I'm pleased Barry was able to help you, thanks for the feedback. Holly, Customer Service Team Response date: 11th January 2022

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