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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2047 reviews)

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4.69

Based on 2,047 reviews, last reviewed 17th Jul 2025

75% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Very helpful team member that dealt with my issue. Very helpful team member that dealt with my issue, extremely proactive and polite to deal with. Reviewed on: 17th July 2025

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2047)

Excellent service as usual

It's local and personal and offers excellent service Reviewed on: 17th April 2023

Reply from Bath Building Society Thank you for your feedback, I will pass this back to the teams. Charlotte Tillen, Savings Support Manager Response date: 19th April 2023

Very helpful customer service in the Savings Department

Fast response time, the slightly more personalised feel you get from a slightly smaller organisation. Reviewed on: 14th April 2023

Reply from Bath Building Society Thank you for your lovely feedback, I will pass this back to the teams. Charlotte Tillen, Savings Support Manager Response date: 16th April 2023

Using Chat Service

I could not get through on the phone so used the chat facility - very smooth. Reviewed on: 12th April 2023

Reply from Bath Building Society Thank you for your feedback and apologies you couldn't get though on the phone. We have been extra busy since the bank holiday so glad you found the online chat facility useful. Charlotte Tillen, Savings Support Manager Response date: 13th April 2023

Trust accounts

Great knowledge of agent and you still do trust accounts which are difficult to find. Reviewed on: 12th April 2023

Reply from Bath Building Society Thank you for your feedback, I will pass this back to the teams. Charlotte Tillen, Savings Support Manager Response date: 13th April 2023

Staff very friendly and helpful

I find it very easy to make a money transfer Reviewed on: 12th April 2023

Reply from Bath Building Society Thank you for your feedback, it's great to hear. Charlotte Tillen, Savings Support Manager Response date: 13th April 2023

A good local building society

Bath Building Society is a friendly local society that seeks to provide good products for the local community Reviewed on: 11th April 2023

Reply from Bath Building Society Thanks BM for your great feedback. It is truly appreciated. Colin McDougall, Chief Commercial Officer. Response date: 12th April 2023

great service from harry

i used to live in bath many years ago, and had a bath building society account, I always found the service good, Reviewed on: 11th April 2023

Reply from Bath Building Society Thank you for your kind feedback which we will of course share with Harry! Colin McDougall, Chief Commercial Officer Response date: 12th April 2023

Bath Building Society Review

Bath Building Society is a good society that offer good rates against their building society competitors. They do not offer best buy rates on savings Reviewed on: 8th April 2023

Reply from Bath Building Society Thanks for your review Frank. The reason that we don’t typically appear in best buy tables is simply because we are currently restricting access to most of our accounts. If we did not have such restrictions we would quite often appear in such tables and even when we don’t we always offer better than average rates. If you would like to discuss or rates in more detail then please let me know. Colin McDougall, Chief Commercial Officer. Response date: 10th April 2023

A good reliable and friendly company.

I’ve had ISA savings for a number of years with BBS and have always been happy with the service and the interest rates. I used to do transactions through an agency but that option is no longer available so I now do them over the telephone. I find this quite simple and straightforward and the staff are always so very helpful and friendly. Reviewed on: 7th April 2023

Reply from Bath Building Society Thanks Trevor for your positive feedback and good to hear you are happy with the service, we will pass it on to the team. Jo Gillow, Communications Manager. Response date: 7th April 2023

Difficult to talk to anyone due to poor IT

Tried calling at all times of the day and the phone is never answered, finally got through on the chat, also after several attempts. Rachel was very helpful and solved my problem when I did get through. You need to improve your IT and phone calls! Reviewed on: 6th April 2023

Reply from Bath Building Society Thank you for your feedback. Last week we did have a problem with one of our phone lines which also impacted the internet connectivity to the branch where Rachel usually works. During this period we did have to divert calls and webchats elsewhere and this did cause our service levels to drop for a few days. Normally, within working hours, the vast majority of our calls and webchats are answered within 30 seconds which we are quite proud of. Outside of normal working hours we have just launched a Mobile App which you may be interested in and we also developing chat bot functionality that will answer simple enquiries when our staff are not available to assist. I am glad that Rachel was eventually able to help you and hope that next time you need to contact us, it will be more straightforward. Colin McDougall, Chief Commercial Officer Response date: 7th April 2023

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