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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2048 reviews)

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4.69

Based on 2,048 reviews, last reviewed 25th Jul 2025

74% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Great customer service, very helpful. Great customer service, very helpful. Reviewed on: 25th July 2025

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2048)

Difficult to talk to anyone due to poor IT

Tried calling at all times of the day and the phone is never answered, finally got through on the chat, also after several attempts. Rachel was very helpful and solved my problem when I did get through. You need to improve your IT and phone calls! Reviewed on: 6th April 2023

Reply from Bath Building Society Thank you for your feedback. Last week we did have a problem with one of our phone lines which also impacted the internet connectivity to the branch where Rachel usually works. During this period we did have to divert calls and webchats elsewhere and this did cause our service levels to drop for a few days. Normally, within working hours, the vast majority of our calls and webchats are answered within 30 seconds which we are quite proud of. Outside of normal working hours we have just launched a Mobile App which you may be interested in and we also developing chat bot functionality that will answer simple enquiries when our staff are not available to assist. I am glad that Rachel was eventually able to help you and hope that next time you need to contact us, it will be more straightforward. Colin McDougall, Chief Commercial Officer Response date: 7th April 2023

Quick and efficient

Quick and efficient, and I can't think of anything Reviewed on: 6th April 2023

Reply from Bath Building Society Thanks for your feedback! Much appreciated. Jo Gillow, Communications Manager Response date: 10th April 2023

Best at looking after their customers

Always helpful and efficient service Reviewed on: 5th April 2023

Reply from Bath Building Society Thank you for taking the time to share your feedback Gill, we really appreciate it! Jo Gillow, Communications Manager. Response date: 6th April 2023

Great personal service

I love the fact that I have a name, a real person, with whom I can have a conversation about my financial needs. I have always received an instant response and an appropriate set of actions. There isn't someone in Mumbai dealing with my requests. The Building Society is just that, it can't offer all of the services which a National Bank might. However, I can mange the differences. Reviewed on: 5th April 2023

Reply from Bath Building Society Thanks for your feedback - we're proud of the personal service we can offer and will pass your comments on to the team. Jo Gillow, Communications Manager. Response date: 6th April 2023

Its a local building society for local people.

So love being able to talk to people face to face. Thats how life should be. The staff are pleasant, helpful, friendly and informative. Just great. Reviewed on: 5th April 2023

Reply from Bath Building Society Thanks Steve, we'll pass your feedback on to the Branch team! Jo Gillow, Communications Manager. Response date: 6th April 2023

Great Service and Staff

When visiting the branch the staff are always helpful and friendly. The service provided is quick and efficient. Reviewed on: 5th April 2023

Reply from Bath Building Society Thank you for your feedback, we'll pass it on to the team. Much appreciated, many thanks, Jo Gillow, Communications Manager. Response date: 5th April 2023

very good savings interest rates and exceptional customer service

I know that their savings interest rates are very high, which is why we moved some saving accounts to Bath Building Society. When I was opening accounts, the customer service was really helpful over the live chat and emails. They are also very quick in responding. I am always so impressed with their service. Reviewed on: 4th April 2023

Reply from Bath Building Society That's good to hear - thanks for the feedback we will pass it on to the customer service team, many thanks, Jo Gillow, Communications Manager. Response date: 5th April 2023

Good service, easy to use

It is so easy to run my accounts online, any queries always quickly and niclely dealt with Reviewed on: 4th April 2023

Reply from Bath Building Society Thanks Janet, we appreciate the feedback and will pass it on to the teams, many thanks, Jo Gillow, Communications Manager. Response date: 5th April 2023

Efficient and Friendly

I like the atmosphere, and friendliness of staff when I go in to the branch. I also like being able to transfer funds to a nominated account by email. Reviewed on: 4th April 2023

Reply from Bath Building Society Thank you for the feedback - the Branch team will appreciate your comments. Many thanks, Jo Gillow, Communications Manager. Response date: 5th April 2023

fantastic independent building society

Staff are always welcoming, pleasant and helpful. They are supportive of local people and initiatives. They offer competative and fair rates. They are situated in the heart of the City, so easy to pop in and talk to them. Reviewed on: 4th April 2023

Reply from Bath Building Society Thank you for the feedback, we will pass it on to the Branch teams! Many thanks, Jo Gillow, Communications Manager. Response date: 5th April 2023

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