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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2148 reviews)

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4.70

Based on 2,148 reviews, last reviewed 21st Jan 2026

20% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

4

Always friendly and helpful service. Served by Rachelle in Oldfield Park. Always friendly and helpful service. Reviewed on: 21st January 2026

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Latest lowest rating:

1

Opening further accounts Inconsistent information given as to what is required to open a new account even when an existing customer! Try the Coventry B S excellent service at ... Read more Reviewed on: 16th January 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (2148)

Review of the Bath Building Society, Savings:

Unable to access savings account for 2 months

Since the Bath Online has been updated I have not been able to access my accounts. The girls on the phone have tried to be very helpful, but so far nothing has worked. Frankly whoever wrote the new site needs to try again. I’m trying to keep a track of my finances, but this is making it rather difficult. Reviewed on: 7th November 2023

Reply from Bath Building Society Thank you for your feedback and I'm sorry that you are experiencing issues with logging in. Please do get back in touch as we have had some technical issues which have now been fixed so we may be able to assist you with logging in now. Charlotte Tillen, Savings Support Manager Response date: 9th November 2023

It is important for me that I can transact directly...

It is important for me that I can transact directly with Bath Building Society as I am registered blind and can’t use apps and online facilities. The staff are always amazing at Wood Street and the accounts they offer meet my needs. It is lovely to be able to connect with real people who go out of their way to help me. Reviewed on: 24th September 2025

Reply from Bath Building Society Thank you so much for sharing your experience. We're truly grateful to hear how important it is for you to transact directly with us and we're proud that our team at Wood Street continues to provide the support and care you deserve. Your kind words mean a lot to us, and we’re committed to continuing that personal connection. Chris Burns – Customer Service Officer Response date: 3rd October 2025

In branch service review

Competitive interest rates on savings. Very friendly and helpful staff, Efficient service. Reviewed on: 22nd September 2025

Reply from Bath Building Society Thank you for your kind feedback! We're delighted to hear that you found our savings rates competitive and our team both friendly and helpful. Chris Burns – Customer Service Officer Response date: 3rd October 2025

In branch service review

This was my first visit to the Moorland Road branch and I was most impressed by the efficient courteous and friendly welcome I received from Rachel. I will certainly recommend Bath BS. Reviewed on: 22nd September 2025

Reply from Bath Building Society Thank you for your great feedback! We're thrilled to hear that your first visit to the Moorland Road branch left such a positive impression. Rachel will be delighted to know her courteous and friendly welcome made such a difference. Chris Burns - Customer Service Officer Response date: 3rd October 2025

In branch service review

There was a new teller in the wood street branch today. They were obviously being trained but a very experienced teller. I found the experience interring and was assured that by her training he would be excellent at their job. Reviewed on: 22nd September 2025

Reply from Bath Building Society Thank you for sharing your experience at the Wood Street branch. It’s great to hear that you found the training process interesting and reassuring. We’re proud to support our new team members with guidance from experienced staff, and it’s lovely to know that came across during your visit. Chris Burns – Customer Service Officer Response date: 3rd October 2025

In branch service review

Customer service is very good both inside and out. Reviewed on: 12th September 2025

Reply from Bath Building Society Thank you for your kind feedback! It’s wonderful to hear that you’ve had a positive experience both inside the branch and with our external services. Chris Burns – Customer Service Officer Response date: 3rd October 2025

In branch service review

Convenient and local, too soon to answer second part of question. Reviewed on: 10th September 2025

Reply from Bath Building Society Thank you for your feedback! We're glad you find the branch convenient and local - it’s something we know makes a real difference. We understand it might be a bit early to comment on the full experience, but we appreciate you taking the time to share your thoughts so far. Chris Burns – Customer Service Officer Response date: 3rd October 2025

In branch service review

Staff very friendly and informative. Reviewed on: 10th September 2025

Reply from Bath Building Society Thank you for your lovely comments! We're really glad to hear that you found our staff both friendly and informative. Chris Burns - Customer Service Officer Response date: 3rd October 2025

In branch service review

Knowledgeable staff and good service. Reviewed on: 4th September 2025

Reply from Bath Building Society Thank you for your kind words! We're delighted to hear you found our staff knowledgeable and the service up to standard. Chris Burns – Customer Service Officer Response date: 3rd October 2025

In branch service review

I really like being able to walk in and speak to someone in person when setting up a savings account. Really helpful and friendly staff. It would be helpful to have interest rates of fixed ISA pinned in the passbook. Reviewed on: 4th September 2025

Reply from Bath Building Society Thank you for your lovely feedback! We're so glad to hear that you appreciated the opportunity to speak with someone in person - it's something we know many of our customers value. Your suggestion about including fixed ISA interest rates in the passbook is a great one. I’ll make sure it’s passed on to the relevant team for consideration. We’re always looking for ways to improve, and your feedback really helps. Chris Burns – Customer Service Officer Response date: 3rd October 2025

In branch service review

Jane was very pleasant and helpful. There were one or two glitches but Jane reacted swiftly and efficiently. They were resolved quickly. Reviewed on: 2nd September 2025

Reply from Bath Building Society Thank you for your kind feedback. I'm really pleased to hear that Jane was able to assist you with such care and efficiency, even when a couple of hiccups came up. We always aim to resolve issues swiftly and make your experience as smooth as possible, so it’s great to know Jane delivered on that. Thanks again for taking the time to share your experience. Chris Burns – Customer Service Officer Response date: 3rd October 2025

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Bath Building Society: Savings reviews

20% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

Bath Building Society Savings reviews (2148)

Unable to access savings account for 2 months

It is important for me that I can transact directly...

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

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