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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2370 reviews)

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4.73

Based on 2,370 reviews, last reviewed 20th Aug 2026

32% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Swift action and prefect resolution. Swift action and prefect resolution. Very helpful advisor - can't fault it. Reviewed on: 20th August 2026

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2370)

IT unable to keep up with competitors

We have been Members of the Society since 2005 and always found its staff to be professional and courteous. However, in recent years we have noticed that its ability to deliver online web and App services falls short of competitors. Several weeks ago we reported that the App contained an incorrect nominated account which we had never entered. A serious concern as it left the potential to transfer funds to an account we had not approved. We are still not clear whether this has been fixed. Other App functionality such as messages don't work. On 26 September 2023 we were told that “The new look for Bath Online is now live". We were unable to register for this new Bath Online and two weeks later remain unable to access our accounts online. The Society sent one email to customers on 29 September 2023 acknowledging the issue, which it was confident would be resolved by 4 October 2023. No further general update communication has been sent and as of Friday 6 October 2023 it is still not possible to register. Following the Society's stated procedure we sent complaints to which we have received no response, possibly because it is dealing with a large number. Anyway, out of frustration we are closing down our investments with the Society which is a great pity for it and us. Reviewed on: 6th October 2023

Reply from Bath Building Society Hi John, thank you for your feedback. We did have a temporary issue with our Mobile App and the new version of Bath Online. No further communications have been sent because you should have been able to register from the 4th of October as we hoped. We have had hundreds of customers who have successfully registered this week and it is disappointing to hear that you are still struggling. Perhaps you could call, email or us or contact us via webchat to provide us with more details so that we can investigate this for you. Colin McDougall, Chief Commercial Officer. Response date: 6th October 2023

Responsive and helpful

Jess was quick to respond, friendly and helpful in dealing with my issue. Reviewed on: 6th October 2023

Reply from Bath Building Society Thank you for your great feedback. I will be sure to pass on to Jess. Colin McDougall, Chief Commercial Officer Response date: 6th October 2023

Great customer service advice

Helpful and prompt online customer service. Reviewed on: 5th October 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 10th October 2023

Harry was excellent. Great knowledge and customer focus

Deal with a lot of Banks/Building Soc & Bath BS is the best. Great people to deal with and interest rates extremely competitive Reviewed on: 4th October 2023

Reply from Bath Building Society Thank you for your generous feedback. Colin McDougall, Chief Commercial Officer. Response date: 5th October 2023

Olivia was very helpful and understanding of the question I had

We cannot get to Bath so a more local office would help us Reviewed on: 4th October 2023

Reply from Bath Building Society Thank you for your kind feedback that has been fed back to Olivia. Sadly we are not planning on opening any new branches any time soon but we are continuing to invest in our existing branches and also our Mobile App and Bath Online portal. Colin McDougall, Chief Commercial Officer. Response date: 5th October 2023

An avalanche of paper

Product reaching maturity so received 3 unnumbered printed pages in an envelope telling me what my options are but before I processed that an envelope arrived with another 11 pages, 3 of which were a copy of the orginal 3 (another tree!). Having spent 20 minutes sorting it out it appears that the second letter, in addition to the duplicates, contained details about Loyalty Bond (Issue 3) which was an option in the first letter and about Loyalty Bond (Issue 4 ) which wasn't - no mention of Loyalty Bond (Issue 2) which was. Despite your efforts I think, having found the instructions buried in one the letters, I have managed to notify BBS of my preference. Reviewed on: 2nd October 2023

Reply from Bath Building Society Thank you so much for your feedback. We clearly need to up our game here! I will look into this and see how we can improve how we are communicating with you.. We do have a legal obligation to provide some of this paperwork but that doesn't mean that we cannot explain your options more simply and clearly. When it comes to the trees, we will email you this type of information where we can. We also have plans to introduce a maturity process within our Mobile App and Bath Online portal that is simple and completely paper free. We hope this new service will be made live early next year. Colin McDougall, Chief Commercial Officer. Response date: 3rd October 2023

Bath Building Society Branch Review

Like the counter service, very helpful and friendly service, clear instructions and explanations, convenient location. Reviewed on: 29th September 2023

Reply from Bath Building Society Thank you for your feedback.. Charlotte Tillen, Savings Support Manager Response date: 13th March 2024

New log on Link

I had an email with a link to set up a log on account. All was going well with mobile phone and then email verification until I tried to set up a PIN number and could get no further. I tried a few hours later and had the message "this link has already been used" Reviewed on: 27th September 2023

Reply from Bath Building Society Thank you for your feedback. We hope this issue has now been fixed, however if you still having problems please contact us at [email protected] Response date: 2nd October 2023

OTP for log in

Hopeless. Took 54 minutes to receive OTP for log in. By then I had given up. Reviewed on: 27th September 2023

Reply from Bath Building Society Hi Chris, thank your for your feedback. Clearly 54 minutes to receive a one time password is unacceptable and not what our typical customers are experiencing. It should be received within a matter of seconds. Would you be kind enough to contact us and provide us with more information so that we can try and identify the root cause of this issue and fix it? I have asked Graham Downer, our Savings Distribution Manager, to oversee your complaint. Colin McDougall Response date: 27th September 2023

Absolute nightmare trying to re register

What was wrong with simply moving pre registered details across, re registry has been extremely difficult, i expect i will have to physically call into branch to sort this out. Reviewed on: 27th September 2023

Reply from Bath Building Society Thank you for your feedback. I hope you have now successfully registered for our new version of Bath Online. If not, you don't need to visit our branches, you can call us or use our webchat. We did investigate moving all of our customers in bulk from our old system to our new one but it was simply not possible. We have instead tried to create a simple one off registration process which will facilitate future log ins to be done both securely and simply. Please accept my apologies if we have failed in doing so. If you still struggle with Bath Online it might be worth you exploring our Mobile App. Once registered for this, logging on can be as simple as using your thumb print. Colin McDougall, Chief Commercial Officer. Response date: 27th September 2023

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