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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2051 reviews)

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4.69

Based on 2,051 reviews, last reviewed 30th Jul 2025

73% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Customer Support - Excellent The Customer Support team has been fantastic, responsive, efficient, and always helpful in answering my questions promptly via both phone and email. I... Read more Reviewed on: 30th July 2025

Latest lowest rating:

2

EXTREMELY POOR interface for iPhones EXTREMELY POOR interface for iPhones - basically just does not work. Told us they have known problems but have not fixed them. Trying to open an ISA... Read more Reviewed on: 28th March 2025

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2051)

Great customer service, Great rates, and Great online services

I have only been with Bath Building Society for a few months, but throughout, they have provided the best customer service and experience of any provider I hold accounts with. Any queries I've had have been answered quickly and in full, and they're always friendly and polite. Additionally, the rates on their accounts are always very competitive - their 16-25 regular saver has consistently been the highest rate account I hold with any provider. Finally, they offer a helpful and functional online platform, allowing product applications and transfers online for those who wish to receive a more modern experience. Furthermore, they have a mobile app on the way which is very rare among building societies, and will be a very useful tool for managing my accounts with them. I look forward to continuing to be a member for years to come. Reviewed on: 17th February 2023

Reply from Bath Building Society Thank you for your feedback, i will pass it over to the teams, Louise Head of Savings Support Response date: 23rd February 2023

Very responsive building society

Well it is responsive;highly competitive interest rates always polite--even gracious. I can think of building societies--that are non of these things Reviewed on: 17th February 2023

Reply from Bath Building Society Thank you for your feedback, i will pass it over to the teams, Louise Head of Savings Support Response date: 23rd February 2023

A disappearing act

Closed your local branches so no more personal access in local communities! Reviewed on: 17th February 2023

Reply from Bath Building Society We are committed to keeping our branches open and investing in the local community of Bath but I do acknowledge and apologise for the inconvenience caused by our decision last year to close our agencies. This difficult decision was made simply because of the low level of usage of these agencies. We do however pride ourselves on the service that we provide through the remaining branches and the support that we provide to customers who want to transact with us by other means, such as post, email, webchat and via our Bath Online system. I am also pleased to advise you that we will have a Mobile App launching in the next few weeks. Should you wish to discuss this further then please do not hesitate to contact me directly at [email protected]. Colin McDougall, Chief Commercial Officer. Response date: 20th February 2023

Excellent

Wonderful staff, always ready to help and explain things. Reviewed on: 17th February 2023

Reply from Bath Building Society Thank you for your feedback, i will pass it over to the teams, Louise Head of Savings Support Response date: 23rd February 2023

A Building Society that cares.

A building Society that looks after their customers. Competetive interest rates and friendly service. Reviewed on: 17th February 2023

Reply from Bath Building Society Thank you for your feedback, i will pass it over to the teams, Louise Head of Savings Support Response date: 23rd February 2023

Great service and people

Easy to deal with and very competitive Reviewed on: 17th February 2023

Reply from Bath Building Society Thank you for your feedback. Louise Head of Savings Support Response date: 23rd February 2023

Over 40 years

Just that i kniw they are there and are willing to help. Reviewed on: 17th February 2023

Reply from Bath Building Society Thank you for your lovely feedback, Louise Head of Savings Support Response date: 23rd February 2023

Excellent service

The Society always gives good advice, especially with fixed term savings - I rely on their recommendations to transfer to a different product/service. The staff are friendly and helpful whenever I phone or go in to the office with a query, or ask for advice or help. They keep me well informed when interest rates decrease or increase. Reviewed on: 17th February 2023

Reply from Bath Building Society Thank you for your feedback, i will pass it over to the teams, Louise Head of Savings Support Response date: 23rd February 2023

Customer service still exists

Good service and information from what is probably one of the few financial service companies that still consider customer service important. Reviewed on: 17th February 2023

Reply from Bath Building Society Thank you for your feedback, i will pass it over to the teams, Louise Head of Savings Support Response date: 23rd February 2023

Sound local building society

Have been a member at various times for many years with a Cash ISA previously and a Regular Savings Account at the moment. Good rates of interest offered in both high and low interest periods. Reviewed on: 17th February 2023

Reply from Bath Building Society Thank you for your lovely feedback. Louise Head of Savings Support Response date: 23rd February 2023

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Bath Building Society: Savings reviews

73% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Bath Building Society: Savings now

Bath Building Society Savings reviews (2051)

Great customer service, Great rates, and Great online services

Very responsive building society

A disappearing act

Excellent

A Building Society that cares.

Great service and people

Over 40 years

Excellent service

Customer service still exists

Sound local building society

Do you have a different Bath Building Society product?

Want to see more from Bath Building Society?

Mortgages

Join Smart Money People

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