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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.75 (2326 reviews)

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4.75

Based on 2,326 reviews, last reviewed 24th Apr 2026

347% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

4

Good. Survey is too early as a new customer! Good. Unable to comment further at this stage as I’ve just opened the account Reviewed on: 24th April 2026

Latest lowest rating:

1

Opening further accounts Inconsistent information given as to what is required to open a new account even when an existing customer! Try the Coventry B S excellent service at ... Read more Reviewed on: 16th January 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2326)

Excellent Service

Very efficient in dealing with my request and keeping me updated. Reviewed on: 25th July 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 3rd August 2023

Exceptional personal service, but...

The customer service offered by BBS is exceptionally good, I had to contact them about a number of different issues and each time received quick, competent and personal service. Until recently their children's ISA had the best rate in the country. However, the interest rates offered are now quite a bit lower than the leading market rates, the children's ISA is still okay, the other savings products are much too low. (I would have moved on months ago had it not been for the good service) Reviewed on: 21st July 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 3rd August 2023

Logging on problem.

First class service sorting out my problem, resolved very quickly by Jess. Reviewed on: 19th July 2023

Reply from Bath Building Society Thank you for your great feedback regarding Jess. I will pass this back to Jess and the team. Charlotte Tillen, Savings Support Manager Response date: 22nd July 2023

Very Helpful

Harry was very helpful over the live chat. I had many questions which I wanted clarifying before opening an account. However he was very very helpful and answered everything. Brilliant customer service Reviewed on: 19th July 2023

Reply from Bath Building Society Thank you for your feedback regarding Harry, I will pass this back to Harry and the team. Charlotte Tillen, Savings Support Manager Response date: 22nd July 2023

Fantastic customer service

Always amazing service from staff on the phone and in branch. Great, easy to understand products and fair rates. Application process could have been a little shorter but generally everything was great. Reviewed on: 19th July 2023

Reply from Bath Building Society Thank you for your great feedback regarding our team, I will pass this back to them. Charlotte Tillen, Savings Support Manager Response date: 22nd July 2023

stingy building society

The interest rate they give on trust account are very stingy. The Bath Building Society must take public as fools. The interest rates they should be offering should be between 4% and 5%. Does this building society not see what other banks and building society ate offering. do they not see news. Shame on them. Reviewed on: 14th July 2023

Reply from Bath Building Society Thank you for your feedback. If you look at all of our interest rates you will see that we pay rates that are typically all above average and up to 6.95% and will be increasing further on 7.29%. Trust Accounts are very different to normal savings accounts and are much more complex to administer and this is reflected in the rate we offer. Most other Banks and Building Societies have withdrawn completely from offering these accounts and at least one bank actually charges customers who want top open this type account. We have decided to continue offering these accounts but will continue to review the rates that we offer. If you can find someone that is prepared to pay you a better rate, perhaps you can share the details with us. Colin McDougall, Chief Commercial Officer. Response date: 16th July 2023

Good chat facility - quick and accurate

Enjoyed the chat facility - was quick and gave me the answers i needed. Reviewed on: 14th July 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 17th July 2023

Quick response in live chat, solved my issue quickly

App needs to be more efficient. I was unable to transfer money to one of accounts and my details were out of date compared to my online details Reviewed on: 12th July 2023

Reply from Bath Building Society Thank you for your feedback. Please could you get in touch regarding your out of date details so we can get these updated for you. Charlotte Tillen, Savings Support Manager Response date: 12th July 2023

Quick chat response

I got a very quick response to my query, what more could one want? Reviewed on: 6th July 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 7th July 2023

Great customer service, decent rates

The customer service is better than anywhere else. The interest rates are decent, but no longer great. The app gives a lot of errors. Reviewed on: 4th July 2023

Reply from Bath Building Society Thank you for this great feedback regarding our customer service, I will pass this back to the teams. Please get in touch regarding the issues you're experiencing with the mobile app so we can assist you further with these. Charlotte Tillen, Savings Support Manager Response date: 5th July 2023

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