Write a review

Newsletter

Go to business site

Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2371 reviews)

View other Bath Building Society products

4.73

Based on 2,370 reviews, last reviewed 20th Aug 2026

32% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Swift action and prefect resolution. Swift action and prefect resolution. Very helpful advisor - can't fault it. Reviewed on: 20th August 2026

Latest lowest rating:

2

Review will get removed No doubt you will get this review removed as it seems you don't like negative reviews on this platform. Customer service is awful as you can never ge... Read more Reviewed on: 3rd August 2026

Visit provider site Read all reviews Write a review

About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Review Bath Building Society: Savings now

Help others make smarter decisions by sharing your own experience.

Write a review

Bath Building Society Savings reviews (2371)

Absolute nightmare trying to re register

What was wrong with simply moving pre registered details across, re registry has been extremely difficult, i expect i will have to physically call into branch to sort this out. Reviewed on: 27th September 2023

Reply from Bath Building Society Thank you for your feedback. I hope you have now successfully registered for our new version of Bath Online. If not, you don't need to visit our branches, you can call us or use our webchat. We did investigate moving all of our customers in bulk from our old system to our new one but it was simply not possible. We have instead tried to create a simple one off registration process which will facilitate future log ins to be done both securely and simply. Please accept my apologies if we have failed in doing so. If you still struggle with Bath Online it might be worth you exploring our Mobile App. Once registered for this, logging on can be as simple as using your thumb print. Colin McDougall, Chief Commercial Officer. Response date: 27th September 2023

Hopeless re setting new ID for online

I carefully chose a PIN according to instructions. six digits, no sequence of numbers ascending or descending - yet still it would not accept...and no help page - but for the fact I have a 60-day account with a fair sum in, I wouldn't deal with Bath again. Why make life so difficult? Reviewed on: 26th September 2023

Reply from Bath Building Society Hi Peter, I am so sorry that you have experienced problems registering for Bath Online. This is the first time we have seen an issue of the type that you are describing. It would be really helpful if you could contact us and provide more details so that we can try and replicate and then fix the issue that you are experiencing. In the meantime, I have asked our Savings Distribution Manager to oversee your complaint and respond to you. Colin McDougall, Chief Commercial Officer. Response date: 27th September 2023

New Online portal

Before launching a new portal which no-one asked for - ensure it works for all different accounts and your website can cope. Reviewed on: 26th September 2023

Reply from Bath Building Society Thank you for your feedback. We have invested in this new portal because of lots of feedback that we needed to do so. There are a small number of accounts that cannot yet register for the new version of Bath Online but these are in the final stages of testing and we expect that they will then be made live within a matter of days/weeks and certainly by no later than the end of October. The new portal already has more functionality than the old one and we are planning on delivering new features over the next few months. If there is something in particular you would like us to add, please let us know. Colin McDougall, Chief Commercial Officer. Response date: 27th September 2023

Bath Building Society Branch Review

I love the friendly staff. Everyone is very helpful and kind. And over the years I have been with BiBS the staff have become good friends. I love BiBS, will always have an account there. Just the best. Reviewed on: 26th September 2023

Great customer service

The online chat is really good. The communication upon opening an account could be better. Information was split, emails didn't arrive and the overall process was quite slow. However, it wasn't complicated or hard. Reviewed on: 25th September 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 26th September 2023

Great staff

I like the excellent service provided by the front of house staff who have always received my requests whether in Branch(Oldfield Park) or by phone or email with friendly efficiency and professionalism. I fail to see why the Executives of the society receive such bloated salaries when it has been demonstrated in numerous exercises that a reasonably competent A level student of economics is able to perform the duties of financial probity just as well. How about slashing the obscene amount of money they receive and giving more to the staff who earn it and more to the charities that the Society seeks to champion each year Reviewed on: 20th September 2023

Reply from Bath Building Society Thank you for your kind feedback regarding Oldfield Park. If you are a member of Bath Building Society you do of course have a voice and an annual vote when it comes to electing or re-electing our directors. I hope you use this opportunity. In the meantime your feedback will be recorded and reviewed by our Board and the Non-Executive Director who oversees the Remuneration Committee. Response date: 27th September 2023

City branch team are just great

The team in the city branch are just great. Be very proud of your team,Tracey,Jane and co are just so helpful. and funny, such a joy to go into the office Reviewed on: 19th September 2023

Reply from Bath Building Society Thank you for your great feedback, especially regarding Tracey and Jane. I will pass this back to them both and the team. Charlotte Tillen, Savings Support Manager Response date: 26th September 2023

Money transfer v email

As always your service is first class Reviewed on: 18th September 2023

Reply from Bath Building Society Thank you for your great feedback, I will pass this back to the team. Charlotte Tillen, Savings Support Manager Response date: 18th September 2023

quick help

gret help no issues with customer service in this instance Reviewed on: 15th September 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager. Response date: 18th September 2023

Great Company!

I have had an account with Bath Investment & Building Society since I was a child when my grandmother set it up for me. Throughout the years, they have consistently impressed me with their excellent customer service and commitment to keeping me informed about their services and updates. Recently, I decided it was time to close the account, and I must say that the process was incredibly easy and efficient. Jess, one of their representatives, guided me through the closure process via live chat. She was not only knowledgeable but also patient and helpful in answering all my questions. I appreciate the positive experiences I've had with Bath Investment & Building Society over the years and their continued dedication to customer satisfaction. They made what could have been a complex process a breeze, and I couldn't be happier with their service. Thank you, Bath Investment & Building Society, for your outstanding support and assistance. Reviewed on: 14th September 2023

Do you have a different Bath Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Customer Saver
from Bank of Ireland 3.91 from 2 reviews
Savings
from Saffron Building Society 4.84 from 7229 reviews
Loyalty Saver
from Nationwide 4.37 from 22 reviews

Want to see more from Bath Building Society?

Mortgages
from Bath Building Society 4.87 from 421 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub