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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2349 reviews)

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4.74

Based on 2,349 reviews, last reviewed 24th Jun 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Setting up a trust account had been really difficult... Setting up a trust account had been really difficult until we found this option. Since then it’s been a smooth process Reviewed on: 24th June 2026

Latest lowest rating:

1

Issue with Bath B S. I originally decided to join and save with Bath B S. Filled in an ISA transfer form and signed and sent it off. But because of Royal Mail, and Bath st... Read more Reviewed on: 16th May 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

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Bath Building Society Savings reviews (2349)

Very helpful

Good rates, people seem friendly. Reviewed on: 18th August 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 22nd August 2023

Super service

Chelsea solved my problem in a matter of minutes was also very polite and helpful Reviewed on: 18th August 2023

Reply from Bath Building Society Thank you for your great feedback regarding Chelsea, I will pass this back to the teams. Charlotte Tillen, Savings Support Manager Response date: 22nd August 2023

Quick response in chat

Online chat was really easy to use and the agent (Chelsea) answered my query promptly and in a friendly manner. Reviewed on: 18th August 2023

Reply from Bath Building Society Thank you for your feedback regarding Chelsea, I will pass this back to Chelsea and the team. Charlotte Tillen, Savings Support Manager Response date: 22nd August 2023

Excellent customer service

Customer service is exceptional unlike large main banks - always a helpful person available on phone or on chat. Reviewed on: 17th August 2023

Reply from Bath Building Society Thank you for your great feedback, I will pass this back to the team. Charlotte Tillen, Savings Support Manager Response date: 22nd August 2023

Caroline has provided great support in managing the trust we have set up with BBS.

You actually deal with real rather than virtual people Reviewed on: 16th August 2023

Reply from Bath Building Society Thank you for your lovely feedback regarding Caroline, I will pass this back to Caroline and the team. Charlotte Tillen, Savings Support Manager Response date: 17th August 2023

Quick and Efficient Service

The quick chat function allowed me to find out answers to questions I had very quickly and I was able to feel instantly better about getting my issues fixed. Reviewed on: 15th August 2023

Reply from Bath Building Society Thank you for your feedback regarding our chat function, I will pass this back to the team. Charlotte Tillen, Savings Support Manager Response date: 17th August 2023

Prompt and efficient

So far so good. Comparable interest rates and good customer service Reviewed on: 15th August 2023

Reply from Bath Building Society Thank you for your feedback. Charlotte Tillen, Savings Support Manager Response date: 15th August 2023

Harry was most helpful on the chat line

I prefer a building society rather than a bank. Also, your interest rate is better Reviewed on: 14th August 2023

Reply from Bath Building Society Thank you for your feedback, I will pass this back to the team. Charlotte Tillen, Savings Support Manager Response date: 15th August 2023

Quick and easy solution, easy to open accounts

Staff were very helpful and getting in touch was super efficient. I am a new customer and positive experience so far. Reviewed on: 10th August 2023

Reply from Bath Building Society Thank you for your feedback, I will pass this back to the teams. Charlotte Tillen, Savings Support Manager Response date: 15th August 2023

Good service on chat

Getting accounts opened quicker so no need to chase Reviewed on: 4th August 2023

Reply from Bath Building Society Thank you for your feedback, I will pass this back to the team. Charlotte Tillen, Savings Support Manager Response date: 7th August 2023

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