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HSBC: Bank account reviews

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3.75

Based on 1,365 reviews, last reviewed 25th Mar 2026

3400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

Always great service Banked with them for a long time, never had any issues. Online banking easy to use and fraud team have been helpful Reviewed on: 25th March 2026

Latest lowest rating:

1

Uncomfortable and unreasonably bureaucratic My parents opened an account on my behalf as a child (aged approximately 9), which involved me signing some documents. A decade later, I could not rea... Read more Reviewed on: 24th February 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1365)

Advance Current Account

It seems much the same as other banks, nothing stands out. There was a decent incentive for switching but nothing really to make you want to stay Reviewed on: 7th November 2017

What is the point...

They freeze accounts because of 'suspicious activity'... me buying from Ebay. Phone hotline for assistance no answer. Held in a queue. After several minutes the line goes dead. Go into branch to find assistance. No-one available. Directed to phone on wall to call hotline for assistance. Repeat as above. Perplexed, seek assistance, finally told nothing can be done but phone hotline. What is the point of having an account at a branch were no help is available? In fact, what is the point of HSBC? Apart from currency trading fraud, rigging the Euribor rate and allowing terrorists to launder money I mean? Rhetorical. Do yourself a favour, find a credit union or Bitcoin dealer. Reviewed on: 7th November 2017

Old news

Been with them for 30 years, never a problem Reviewed on: 7th November 2017

keep closing

all the branches near me close i went to one then another then another all gone Reviewed on: 7th November 2017

1st class service

I've been with HSBC for over 12 years and they have always gone above and beyond Reviewed on: 6th November 2017

No problems with day to day banking, frustrating website

I've been a customer for 20 years and never felt the need to change as customer service in the bank is good. But the changes to online banking web pages have made it more difficult to use which seems a step backwards! Reviewed on: 6th November 2017

Simple and finally rewarding

My HSBC account used to be pretty vanilla. It wasn't good, wasn't bad but did the job, now I get cashback offers on the things I buy. Keep upping the game HSBC. Reviewed on: 6th November 2017

Best bank out there

HSBC is the best bank on the high street. The customer service is brilliant and they have always helped me and sorted any problems I have. I have been accepted by HSBC For products where other banks have turned me down. I’m very happy and have recommended them to my partner who is changing banks. Reviewed on: 6th November 2017

Trustworthy

I have been a HSBC customer for approx 15 years, it has been the nly bank that I have held a current account in my life showing how reliable it is. Reviewed on: 6th November 2017

Helpful when you contact them

If you need help they are there, but are less pro-active in contacting you. I don't think I've has a financial review in over 10 years or longer. Quick to resolve issues when they know about them. Reviewed on: 6th November 2017

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