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HSBC: Bank account reviews

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3.75

Based on 1,365 reviews, last reviewed 25th Mar 2026

3400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

Always great service Banked with them for a long time, never had any issues. Online banking easy to use and fraud team have been helpful Reviewed on: 25th March 2026

Latest lowest rating:

1

Uncomfortable and unreasonably bureaucratic My parents opened an account on my behalf as a child (aged approximately 9), which involved me signing some documents. A decade later, I could not rea... Read more Reviewed on: 24th February 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1365)

App is easier to you and they are responsive

App is easier to you and they are responsive Reviewed on: 23rd August 2024

Can’t complain.

Can’t complain. Front line staff could be better trained. The local branch is electronic services. No cash services anymore. I would go to a bank like Metro if it was in town. Reviewed on: 23rd August 2024

HSBC very fast and popular bank for England I like...

HSBC very fast and popular bank for England I like it Reviewed on: 23rd August 2024

Why are they trying to make meuse the bankingapp?.

They seem determined that I have got to have the banking app. Too fiddly. I prefer internet banking! So I now cannot get authorization for payments by credit or debit card. Supposed to send to my phone but they never come! Reviewed on: 2nd August 2024

HSBC now is a UK bank operating in India, the entire...

HSBC now is a UK bank operating in India, the entire personal and business accounts outsourced to India, including the important underwriting department. Reviewed on: 29th July 2024

Great Malvern branch, always friendly and efficient

Great Malvern branch, always friendly and efficient Reviewed on: 4th July 2024

Website and mobile app very user friendly

I very rarely need to visit a branch. The website and mobile app are both easy to use. Reviewed on: 18th June 2024

Excellent customer service.

Excellent customer service. I had a strange transaction come out of my account one day and they immediately helped me resolve the issue and get my money back. Been using them for nearly 20 years. Reviewed on: 15th June 2024

I've banked with HSBC for 10 years and for the most...

I've banked with HSBC for 10 years and for the most part found them very helpful and fair. In recent years I've noticed the customer service has gone downhill and the interest rates are not competitive. Reviewed on: 14th June 2024

Iv been with HSBC for 25 years very helpful I have a...

Iv been with HSBC for 25 years very helpful I have all my needs through one bank life insurance banking breakdown u name it I have it with one click I’m in customer service is always helpful defo recommend them Reviewed on: 14th June 2024

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