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HSBC: Bank account reviews

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3.65

Based on 1,315 reviews, last reviewed 12th Jan 2026

50% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

45%

24%

10%

16%

Latest highest rating:

5

Good everyday account. Good everyday account. User-friendly app and good in-branch functionalities and support. The email communication is also good as not spamming unnecess... Read more Reviewed on: 12th January 2026

Latest lowest rating:

1

Worst customer service ever experienced, Worst customer service ever experienced, the whole company is a nightmare, do not trust them with your money Reviewed on: 18th December 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1315)

not a helpful or a listener

... never come out with a helpful solutions on credit Reviewed on: 21st February 2023

Simple, straightforward mobile banking

HSBC keep my custom because it's so easy to use the mobile banking app. Reviewed on: 20th February 2023

Great bank

always reliable! Have used it for more than 5 years now. Mobile app a bit clunky, but service always helpful Reviewed on: 20th February 2023

Great app

The app is great, shame the banks are closing though Reviewed on: 20th February 2023

Good bank

Quality service received every time. Reviewed on: 18th February 2023

Moved here from barclays

Moved here from Barclays after a fraud dispute. Find the app for depositing cheques hard to use sometimes Reviewed on: 17th February 2023

This really is the listening bank!

I have been with HSBC for some years now and I remain delighted with them. I am bedridden so all my banking needs have to be met online. HSBC is always available and on the odd occasion that I've needed to phone them, their customer service team is beyond reproach. They are patient, knowledgeable and deal with queries quickly and efficiently. I can't fault HSBC in any way. Reviewed on: 16th February 2023

Does what it says on the tin

HSBC seems to offer great deals to new customers, but not so much for existing customers Reviewed on: 16th February 2023

Love being a HSBC customer

I’ve always been with HSBC, and I love the ease of using the banking app and the support is easy and fast with any issues. Reviewed on: 16th February 2023

Money grabbers

Happy to raise borrowing rates inline with inflation but not in savings.. Pathetic Reviewed on: 16th February 2023

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