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HSBC: Bank account reviews

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3.65

Based on 1,314 reviews, last reviewed 18th Dec 2025

No new 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

45%

24%

10%

16%

Latest highest rating:

4

Good communication and helpful customer service Good communication and helpful customer service Reviewed on: 19th November 2025

Latest lowest rating:

1

Worst customer service ever experienced, Worst customer service ever experienced, the whole company is a nightmare, do not trust them with your money Reviewed on: 18th December 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1314)

Poor customer Service

Having been left the executor of my late sister's estate, I had the task of dealing with her accounts that were held with HSBC. At the time, I was very emotional as my sister died very suddenly. I found the bereavement department to be very unhelpful and was actually brought to tears by a very young and rude female and unhelpful member of staff. I was so upset I didn't phone back for at least a month. This call was completely different. I spoke to a lovely Irish gentleman who was so helpful and understanding, a real pleasure to deal with. He knew his area of expertise perfectly and was able to help me with everything I needed and eventually sorted the accounts for me. I just takes that one person to get HSBC that negative review in the way they treated me, but also proves they have some wonderful staff who are willing to help you in your time of need. Grateful thanks to the Irish gentleman who works in the banks bereavement section. Reviewed on: 15th February 2023

Overall good service

I have been an HSBC customer for many years. In general I have had a positive experience. I find there App very convenient and easy to use being able to check by bank balance and transfer money easily. I don't go into the branch much but when I do always able to sort out what I am wanting. Only negative is they still send me paper copies of things which I find unessary. Reviewed on: 15th February 2023

Simple to use App & great customer service

The customer service is very efficient and the staff are well trained. The app makes banking very simple and straightforward Reviewed on: 15th February 2023

Good service

Been with HSBC for around 20 years , no problems , staff always helpful Reviewed on: 10th February 2023

Wonder bank

I had great time sign-in up my account it was awas a great experience as I was able to get things done withing minutes , I also recommend a friend who later thanked me for me concern , I am very happy indee Reviewed on: 10th February 2023

Ups !

They make me feel bad ! And I closed my account !!!! Reviewed on: 9th February 2023

Good solid bank

I’ve banked with HSBC for many years Reviewed on: 8th February 2023

Money disappeared

I wouldn't bank with HSBC anymore as all my money disappeared from my account and when I went to the bank they told me the money never existed Reviewed on: 8th February 2023

Good bank account

Overall positive experience with HSBC, however I will say that online support could be improved as wait times are very long Reviewed on: 8th February 2023

Great

Good company, happy to use their products and I have for a long time. Reviewed on: 8th February 2023

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