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HSBC: Bank account reviews

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3.65

Based on 1,314 reviews, last reviewed 18th Dec 2025

No new 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

45%

24%

10%

16%

Latest highest rating:

4

Good communication and helpful customer service Good communication and helpful customer service Reviewed on: 19th November 2025

Latest lowest rating:

1

Worst customer service ever experienced, Worst customer service ever experienced, the whole company is a nightmare, do not trust them with your money Reviewed on: 18th December 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1314)

Being looked after

This Bank has always offered me security. Reviewed on: 1st February 2023

Branch Service

More counters with more staff please Reviewed on: 1st February 2023

No.1 Bank

They offer the best current accounts available on the market. Reviewed on: 1st February 2023

Great apart from depositing cheques on the app

All good apart from depositing cheques on the app. You're never sure if it's worked or not as takes days to appear on account. Doesn't even show as pending. Reviewed on: 31st January 2023

First Direct a brilliant company

Signing up was painless. They offer one of the best digital regular savings accounts too Reviewed on: 31st January 2023

Brilliant customer service

The customer service at HSBC is great, with online chats, messaging services and phone calls. Staff are brilliant and always help or give me the information I need no problem. Reviewed on: 28th January 2023

AVOID - Funds fossil fuel industry

AVOID - I have been with HSBC for quite a lot of years now. As a bank, they are ok to use, but i am so disappointed and angry about the billions of pounds that they invest in the fossil fuel industry. If banks actually cared about the world/ people etc then they would divest the money away from the dangerous fossil fuels that is harming the environment and move the investments into more sustainable industries. AVOID AVOID AVOID AVOID Reviewed on: 26th January 2023

HSBC

Very dependable bank and good app Reviewed on: 24th January 2023

It is a good bank

I delighted to bank with HSBC. The app and support team works very well. Reviewed on: 24th January 2023

very nice bank

Really good bank very pleased with the bank Reviewed on: 21st January 2023

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