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HSBC: Bank account reviews

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3.75

Based on 1,365 reviews, last reviewed 25th Mar 2026

3400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

Always great service Banked with them for a long time, never had any issues. Online banking easy to use and fraud team have been helpful Reviewed on: 25th March 2026

Latest lowest rating:

1

Uncomfortable and unreasonably bureaucratic My parents opened an account on my behalf as a child (aged approximately 9), which involved me signing some documents. A decade later, I could not rea... Read more Reviewed on: 24th February 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1365)

Great company

Great company definately recommend Reviewed on: 7th March 2023

My go to bank

I really love HSBC - they gave me my very first bank account when I'd just returned back to the UK when no other bank would. 25 years later & I'm still with them - thank you HSBC. Reviewed on: 6th March 2023

Best bank ever

HSBC has always answered my queries, I have been 6 years HSBC customer. Easy app to use, very secure. My experience has been always good in branch, online or over the phone. Would recommend to anyone. Reviewed on: 6th March 2023

Very good

Very good experience , people who works there are very kind Reviewed on: 6th March 2023

Absolutely horrendous and getting worse rapidly

AVOID I am aged up of the lies, the fobbing off, lack of consistency, utter incompetence- been with them for almost 30 years and it’s getting worse. Reviewed on: 5th March 2023

Been a customer for 35 years

wouldn't bank anywhere else. Tried another bank for business and regret it. Reviewed on: 4th March 2023

Missing some features

Is a good bank, but misses some features on the app, like more details when clicking on transactions, export payment confirmation in PDF too. Reviewed on: 3rd March 2023

Great switch

I switched to HSBC in January 2023 and the whole process was done very smoothly. Their app was a little complicated to get set up but now works fine. Reviewed on: 28th February 2023

Reliable current account.

Simple and easy to use bank account with a good app. Reviewed on: 28th February 2023

Excellent app

This review is for the First Direct app Reviewed on: 22nd February 2023

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