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HSBC: Bank account reviews

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3.65

Based on 1,314 reviews, last reviewed 18th Dec 2025

No new 5 star reviews

in the past 90 days

40% decrease in 1 star reviews

in the past 90 days

45%

24%

10%

16%

Latest highest rating:

4

Good communication and helpful customer service Good communication and helpful customer service Reviewed on: 19th November 2025

Latest lowest rating:

1

Worst customer service ever experienced, Worst customer service ever experienced, the whole company is a nightmare, do not trust them with your money Reviewed on: 18th December 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1314)

Hsbc app application

Very easy to use..lots of information on app. Reviewed on: 10th January 2023

Appalling customer service

The staff in the branch can't answer any other than basic questions and the online chat can not understand your questions. Reviewed on: 20th December 2022

No financial support

What a diabolical financial institution with no customer service. No support offered albeit on a short term basis. Call staff simply read from a script and if computer says no then that is that. You are not listened to, personal circumstances not taken into account, loyalty and impeccable credit history counts for nothing. I will be closing my account and go to a bank that shows a sense of compassion and empathy during the worst global economic crisis since WW2 and that look after the more vulnerable in society not just the heavy investors that line the pockets of the fat cats. The icing on the cake for me was when I asked for an email address so I could outline my situation in writing I was told that no email address available as not business critical (??!!) and I was to write to my branch should I feel the need!!! Really? In the 21st century that is the only way to correspond with your bank?? Disgraceful Reviewed on: 17th December 2022

Discrimination against disabled customer

I tried to apply for the current account switch and even though I can pay in the required amount within the period prescribed it appears that as a disabled person with the income I receive I don't qualify for the switch offer despite being able to meet the advertised requirements. Appalling!!! Reviewed on: 16th December 2022

Abysmal

Refused service point blank bringing in documents, unbelievable behaviour for a bank Reviewed on: 15th December 2022

Difficult set up

I arranged for an account switch to take place, mainly due to the £200 bonus being offered, and I was open to trying a new provider. It's been a disaster! The switch has taken place over a week ago, but I am still unable to access my account as they failed to send me an online banking code. When I phoned they sent one out, but when I went to use it, it locked my account and said there was an error. Spent 45 minutes on the phone to speak to an advisor who didn't have a clue and told me to visit a branch, which is impossible for me due to their opening hours (and they are planning to close my local branch soon...) In the end, they sent a new code and I simply have to wait for it to arrive with no access whatsoever to my account. I should have listened to everyone else who said HSBC was useless. Reviewed on: 10th December 2022

Banking

One of worst worst worst worst banking system in the world . Staff they hired is like uneducated if I’m authorized to do then I shut up the whole company so many customers doesn’t have to face problems Reviewed on: 26th November 2022

Shocking

Used telephone banking to change my address as I have moved. The person I spoke to was not at all clear and spoke very quietly I asked them if they would talk louder but throughout the call they spoke very quietly. They told me after about half an hour that I had not passed the security questions and that the account was locked and I would have to go into a branch of the bank to rectify. The only branch in Northampton is in the town center is closed until 19th December?? My personal account details are being sent to the old address where all the occupants will now have access to my account?? Reviewed on: 25th November 2022

Absolute shower

I've been an HSBC customer for absolutely years but their customer service recently is appalling even as a premier customer it takes you an hour to get through to speak to somebody who then reads a script and literally can't help. hopefully this review will elicit some sort of response that I can actually speak to somebody who knows what they're doing. GRRRRR! Reviewed on: 23rd November 2022

do not get an acct with HSBC

just an awful experience every time i have had to use them. on hold atm, 57 minutes and still no one. none of their products are remotely competitive...why did i ever get an account with them?? since switch my main acct across to a mobile bak is has been infinitely better Reviewed on: 5th November 2022

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