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HSBC: Bank account reviews

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3.75

Based on 1,365 reviews, last reviewed 25th Mar 2026

3400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

Always great service Banked with them for a long time, never had any issues. Online banking easy to use and fraud team have been helpful Reviewed on: 25th March 2026

Latest lowest rating:

1

Uncomfortable and unreasonably bureaucratic My parents opened an account on my behalf as a child (aged approximately 9), which involved me signing some documents. A decade later, I could not rea... Read more Reviewed on: 24th February 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1365)

Poor communication, slow to deal with but reasonably reliable

Poor communication, slow to deal with but they don't make too many mistakes. Mobile banking is poor, but is getting better slowly. Reviewed on: 8th February 2019

OK -but sure better out there

Works fine and feel secure in money being protected. Don't feel they have any loyalty to existing customers - it's all about attracting the new ones! Reviewed on: 8th February 2019

Great experience

Been banking with hsbc for 11 years and never had a problem or bad experience Reviewed on: 6th February 2019

Helpful HSBC

HSBC was the first, and only bank account I have ever used. I originally used them due to the good reviews I'd heard and I have not looked back since. They are always helpful and efficient whenever I have required assistance or had any questions. Reviewed on: 5th February 2019

Excellent service

I have never had a problem with HSBC, there have been a few instances were unauthorised transactions have come out of my account and they have always sorted it for me very quickly and efficiently. Their customer service reps are always very pleasant and helpful. Reviewed on: 3rd February 2019

Very poor user experience

Online banking and mobile banking are really fiddly to use with too many different passwords. To manage my money, I have phone, online and mobile banking all with different logins, passwords etc. They must be the only bank which doesn't support Android fingerprint login (unless you have one of a dozen specific phones which I don't). Last year they did a know your customer (kyc) review and despite me providing all the info requested as soon as possible, they didn't complete the review in the timescale and suspended my account for 48 hours. After 3 years of asking for only one statement for my mortgage I have given up and 12 years later I still receive 2 statements. Finally there is no counter service on Saturday morning in my local branch. Reviewed on: 3rd February 2019

10

i work with this bank and is good Reviewed on: 1st February 2019

Best bank ever!

One of the key things I expect as a tech savvy user is to be able to use their services on any device with minimum clicks and maximum features. HSBC have never given me a reason to complain yet. They are like the heart of a system, if it operates very well, we don't notice the heart, but even one problem and it becomes critical. Can I also add that I love that there is an option in the website to bypass the token thing. I know that's perceived as less secure, but anytime there is a transfer to an unknown payee or any change to personal details, it immediately asks for token security. This is so much better than banks who put layers of security to the point the website/app becomes unusable. Thanks HSBC, you make my life easier. Reviewed on: 31st January 2019

Best UK bank

Im verry glat to recomand this bank Reviewed on: 30th January 2019

Great service

so helpful and friendly. I cannot praise them enough Reviewed on: 28th January 2019

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