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HSBC: Bank account reviews

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3.75

Based on 1,365 reviews, last reviewed 25th Mar 2026

3400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

Always great service Banked with them for a long time, never had any issues. Online banking easy to use and fraud team have been helpful Reviewed on: 25th March 2026

Latest lowest rating:

1

Uncomfortable and unreasonably bureaucratic My parents opened an account on my behalf as a child (aged approximately 9), which involved me signing some documents. A decade later, I could not rea... Read more Reviewed on: 24th February 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1365)

Simple Account

Easy online banking, overdraft facility, contactless payment card Reviewed on: 13th January 2019

Does what it is supposed to

Pretty decent bank. Nothing really to omplain of. Reviewed on: 13th January 2019

For a current account that fulfils all regular needs

HSBC Advance current account fulfils all my regular needs, handles my direct debits and standing orders, and gives me multi channel access to services, as well as polite and knowledgeable staff on hand in branch, online and on call Reviewed on: 13th January 2019

Great Customer Focused Bank

The application process was completely online, user friendly and only took 5 minutes. My account was approved within 24 hours and I received my Debit Card and online banking instructions within 3 working days. It is a bit tedious registering for online banking with all the security protocols etc but I received great help from members in the Customer Service team. Reviewed on: 12th January 2019

Good bank and service with the Advance Account but Loyalty Recognition Needed

Good that Advance customers can ring up anytime. However, HSBC should offer incentives to keep loyal customers as they are offering £150 to switch to Advance accounts but nothing to keep the customers they already have! Reviewed on: 12th January 2019

Does the job

They are OK but nothing special - I don't fee the love, but they do the necessary Reviewed on: 12th January 2019

Excellent

Never had a problem. Always helpful Reviewed on: 12th January 2019

Fab bank, efficient and do helpful

Opened an account with the, easy to do, staff were all super efficient, knew their stuff and very helpful Reviewed on: 11th January 2019

HSBC Current and Savings Accounts

Long standing customer who remains very happy with HSBC current and savings accounts Reviewed on: 11th January 2019

Always great service

Always friendly and helpful and great product Reviewed on: 11th January 2019

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