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HSBC: Bank account reviews

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3.75

Based on 1,365 reviews, last reviewed 25th Mar 2026

3400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

Always great service Banked with them for a long time, never had any issues. Online banking easy to use and fraud team have been helpful Reviewed on: 25th March 2026

Latest lowest rating:

1

Uncomfortable and unreasonably bureaucratic My parents opened an account on my behalf as a child (aged approximately 9), which involved me signing some documents. A decade later, I could not rea... Read more Reviewed on: 24th February 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Bank account reviews (1365)

Never have any issues

Prompt and helpful every time I need to deal with them. Great mobile offering too. Reviewed on: 11th January 2019

Never any hassle with this bank.

Very rarely any reason to call as the website and apps are easy to use, but always competent and friendly staff when I do. Reviewed on: 10th January 2019

HSBC are the best

I've been with the HSBC for over 20 years and have never had any issues with them. I've had loans, credit cards and ever a mortgage over the years...the process was always simple to follow, I now do most of my banking online, which is even easier since the latest version of their mobile app was launched. Love being able to take a picture of a cheque to pay it in. Keep up the good work. Reviewed on: 10th January 2019

great service

Unlike other banks I have never had any issues and I was paid good money for switching Reviewed on: 10th January 2019

Easy, Simple and No problems

Have had a standard bank account with them for years and I've had no problems with them. They don't harass me and they are also happy to help whenever I need to pop in for anything to do with my bank account. Reviewed on: 9th January 2019

Good banking

Very happy with my hsbc account, have had it for many years and no issues. Reviewed on: 9th January 2019

Great bank

Great service. Friendly staff. No issues Reviewed on: 8th January 2019

Just a bank

This is the bank I use for my current account. They don’t do anything for me I know friends who get offers and other things fro m their bank I don’t get anything like this. Their just a bank. Reviewed on: 8th January 2019

Great service

Great service with a really easy to use app Reviewed on: 6th January 2019

Awful day to day online banking

I am very computer literate and am always on social media but the hsbc app has been a real bone of contention for years. The user interface is fine but it shouldn’t be so difficult to access your OWN bank account. Since upgrading my phone I have gone back to a 3 step manual sign in which in this day is so laggy. Last resort is calling to speak to someone who just does not get it. Really disappointing HSBC! Reviewed on: 6th January 2019

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