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HSBC: Credit card reviews

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2.98
Based on 117 reviews, last reviewed 13th Dec 2025
No new 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
39%
See only 4 star reviews
20%
See only 3 star reviews
11%
See only 2 star reviews
7%
See only 1 star reviews
23%

Latest highest rating:

4

The service is good. The service is good. I do not like the way they in branch business is done in public in the foyer. It feels scruffy, impersonal and not secure Reviewed on: 15th September 2025
WLG's avatar
WLG

Latest lowest rating:

2

Poor Customer Support. Have banked with HSBC for 35 years. Service has deteriorated. Poor communication, foreign call centre. Recent problem with Rewards Credit Card. I spen... Read more Reviewed on: 13th December 2025
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geoffrey
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About this product

With the HSBC Purchase Plus credit card, you can get a period of interest free purchases and balance transfers.

There's no annual fee for the Purchase Plus credit card. You can use your card in all countries and regions supported by the Visa and Mastercard networks. Fees apply, and non-HSBC cash machines may also charge a fee.

HSBC Purchase Plus credit card reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Credit card reviews (117)

Money view

5
Quick easy access and friendly knowledgeable stsff Reviewed on: 2nd August 2020
John jones's avatar
John jones

Easy to use

5
Online banking is very easy yo use for managing your finances Reviewed on: 12th July 2020
gden's avatar
gden

Customer service gone wrong

1
HSBC customer service is systemically broken. There is no clear evidence of departmental communication, nor the appetite to go the extra mile. The attitude and vision toward customer service needs revisited with a focus on engagement and customer satisfaction embedded into its core values. Reviewed on: 24th June 2020
Tony Johnston's avatar
Tony Johnston

User friendly credit card

4
The credit card is a good standard card, no rewards or anything like that. The good thing about it is the app which gives you access to you credit card, current account and savings accounts. Reviewed on: 27th April 2020
Moo's avatar
Moo

It's fine

4
My credit card account is fine - easily manageable from my online banking app. Reviewed on: 27th April 2020
Tom's avatar
Tom

Not great

3
Poor rates, poor service, not flexible with repayments Reviewed on: 25th January 2020
Jamie 's avatar
Jamie

Perfect for me

5
I was plesantly suprised by these servuces, it helped me very much in hard times. Reviewed on: 24th January 2020
Catalin's avatar
Catalin

cristian dumitru mosteanu

5
La toata lumea recomand hsbs e foarte bun cardul. Reviewed on: 14th January 2020
Kristy Dumy's avatar
Kristy Dumy

NO PROBLEMS!

5
Credit card always work fine and good online banking and app. Reviewed on: 9th June 2019
kpk1981's avatar
kpk1981

0% Balance Transfer

5
Online application was a breeze and customer service great. Very satisfied. Reviewed on: 7th June 2019
Lucy Kmac's avatar
Lucy Kmac

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