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Nationwide: FlexAccount reviews

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4.43

Based on 932 reviews, last reviewed 12th Sep 2025

94% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

71%

16%

Latest highest rating:

5

Great experience with nationwide, plenty of branches... Great experience with nationwide, plenty of branches and good service. Reviewed on: 12th September 2025

Latest lowest rating:

1

This bank is lie all of there service This bank is lie all of there service and there promises refund also lie they charge debit card payment also 36£ fee i ask to refund this money they c... Read more Reviewed on: 12th August 2025

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexAccount reviews (932)

Supportive and knowledgeable

Helped me through tough financial times and were supportive of my plight. Reviewed on: 10th January 2023

All you need from a Current Account

It does all you expect from a Current Account, reliably, consistently and efficienctly. Reviewed on: 10th January 2023

Wouldn't honour their promise

Wouldn't honour a switch after it was their fault it wasn't processed in time. Zero communication. Went into branch several times with no progress. Lost me £200, lost them a switch. Reviewed on: 6th January 2023

FUMING

Absolutely FUMING. YET AGAIN nationwide doing 'works' that means I can't access MY OWN TRANSFER, which means I can't BUY MY KIDS DINNER!!! SICK TO ******* DEATH OF NATIONWIDE! Reviewed on: 10th December 2022

Poor customer service

Poor customer service Nationwide didn't give me access to my own money Reviewed on: 6th December 2022

Awesome staff at witham branch

So today I needed assistance as I’m disabled mentally and physically and I had some paperwork that was not bank related, I rang my local branch (witham) amd spoke to the manager Shirley Richards she invited me to come along and they would help, my son kindly gave me a lift and I was seen immediately by the server and Shirley I really cannot rate them enough this is the 2nd time in a few months that they have helped they witnessed my signature for me which helped massively with my paperwork and solved my issue, without Shirley amd her team I don’t know what I would have done! So many thanks for all your help I wouldn’t hesitate to contact you again. Reviewed on: 17th November 2022

Absolutely brilliant service

Called in Chester branch 27/10/2022 to deposit cash inside ATM had fault which was dealt with promptly by the manager..the cashier counted it manually,the manager was Lou and cashier Delwyn.amazing service.thank you. Reviewed on: 27th October 2022

traumatising experience

The trauma was as a result of the freezing of my accounts due to the large bills i had to pay a builder for building a house for my adult. disabled daughter in our garden. it was legitimate, i was managing the build which was stressful enough. without warning they said i could be the victim of a scam. i had selected the builder myself with the architect from three quotations. i was without access to my funds for a month. The uncertainly of when i would be able to access funds added to the trauma. i had no other accounts. my Mastercard was stopped because of a 50p fraud on it so i could not even use that to pay for tiles, carpets, paint and all the various contractors involved. The staff were unempathic, unsupportive, unhelpful and absent from the phone lines for 90 per cent of the time. i spent 3 hours over 8 visits to the branch to try to resolve, they could not access the fraud squad either under 1.5hours. All my agency was taken away by their actions, I felt totally disempowered. I had to borrow thousands from family and friends to support every day expenses. I complained only to be told i was unable to visit the branch nor have my accounts any more adding insult to injury. the pittance in compensation offered does not even cover the trauma informed counselling i am receiving. Furthermore, their apology was unconvincing. I DO NOT RECOMMEND THIS BANK/BUILDING SOCIETY TO ANYONE, NOT VEN MY WORST ENEMY. SUGGEST YOU SWTCH IMMEDIATELY TO ANTHER BANK. THEY HAVE TOO MUCH POWER AND THE LEGISLATION ON MONEY LAUNDERING NEEDS REVISING SO THE SO-CALLED 'VICTIM' IS NOT VICTIMISED AND TRAUMATISED BY THE BANK ACTIONS. Reviewed on: 23rd October 2022

Rubbish bank avoid

Matthew davies member executive threatens a vunerable adult with account closure after complaint issued as lost £1600 and nationwide ceo does nothing on dispute claim, matthew sends reply with threats in, dont trust or use this bank they do nothing to help me losing 1600 Reviewed on: 13th October 2022

Great for online banking

All I need from a bank - use online banking all the time, has been very reliable Reviewed on: 12th October 2022

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