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Nationwide: FlexAccount reviews

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4.43

Based on 932 reviews, last reviewed 12th Sep 2025

94% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

71%

16%

Latest highest rating:

5

Great experience with nationwide, plenty of branches... Great experience with nationwide, plenty of branches and good service. Reviewed on: 12th September 2025

Latest lowest rating:

1

This bank is lie all of there service This bank is lie all of there service and there promises refund also lie they charge debit card payment also 36£ fee i ask to refund this money they c... Read more Reviewed on: 12th August 2025

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexAccount reviews (932)

Excellent service to transgender customer

My transgender son needed to urgently change his bank account name and title to facilitate a change in his passport. Time was of the essence. The nationwide assistant at Cabot circus branch Bristol was friendly supportive and efficient. She sorted it all immediately to his great relief. This excellent customer service means so much to transgender people who so often face bureaucratic difficulty and lack of support and understanding. Thank you so much. I applaud that staff member whoever she is and hope the management can identify and thank her for me Reviewed on: 20th April 2022

Worst bank I have ever had the misfortune to deal with

I cannot move my money to a reputable payee as Nationwide ask me to verify that it is me through their banking app and when I say it is me they refuse the transaction.The world' s largest building society?Certainly the world's worst building society from my experience.I have made two complaints, neither have been acknowledged.When I tried to make a 3rd complaint that neither complaint had been acknowledged instead of sending the detailed message it mysteriously disappeared as I tried to send it.I eould urge all people who gave had shoddy service from Natiobwide to contact the relevant authority detailing their experiences. Reviewed on: 17th April 2022

Fantastic Bank

I’ve been a customer for nearly 2 years and I have struggled to find my bank I like with amazing staff, service and easy to use. Nationwide fits all of these and the staff are the best you’ll ever get with any other bank. Plus there amazing service to help protect customers from fraud is amazing. Reviewed on: 3rd April 2022

PERFECT SIMPLE BANKING

I've been with them for over 20 years and still can find no reason to fault them, the flex account does everything you need with no fuss Reviewed on: 2nd April 2022

The best bank

In my experience this is the best bank Reviewed on: 2nd April 2022

There's always someone there to care

Happy to enter our branch in Kirkcaldy, never wait too long and there is always someone in front of the counter and behind the counter available, making customers feel valued. Also like their community spirit too which is evident with their different projects collecting items for those in need. Definitely have the human touch. Reviewed on: 29th March 2022

Great and caring

I have enjoyed my banking with Nationwide. They are very helpful with their valued customer members. They offer low interest rate on loans, credit and overdraft. The mobile app is very secured and innovative. Excellent customer services. Thanks Reviewed on: 29th March 2022

Easy to use account

Great easy to use account online and also helpful staff in store if needed. Reviewed on: 27th March 2022

Excellent

Ideal products. App software sometimes unreliable. Helpful staff. Highly recommended Reviewed on: 16th March 2022

No problems

Online banking works well. I don't use branches so can't speak to staff customer services. Reviewed on: 12th March 2022

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