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Nationwide: FlexAccount reviews

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4.43

Based on 932 reviews, last reviewed 12th Sep 2025

94% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

71%

16%

Latest highest rating:

5

Great experience with nationwide, plenty of branches... Great experience with nationwide, plenty of branches and good service. Reviewed on: 12th September 2025

Latest lowest rating:

1

This bank is lie all of there service This bank is lie all of there service and there promises refund also lie they charge debit card payment also 36£ fee i ask to refund this money they c... Read more Reviewed on: 12th August 2025

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexAccount reviews (932)

Poor service

This company locked me out of my account and failed to answer the phone for 2 days, they cost me £500 and have done nothing to rectify the situation, I'm now being forced to take my complaint higher, so much for being a loyal customer, I'm closing my accounts, shame on this disrespectful organisation, if they had done their job properly I wouldn't be in this situation. Reviewed on: 17th August 2022

Amazing

They're all amazing and super helpful. The app is really easy to use. Reviewed on: 15th August 2022

Friendly and Helpful

I set up a student account with Nationwide for going to University and they were really helpful in setting it up, the account was flexible and fair and with it they provided a student box of goodies! Nationwide are always so helpful and the staff are always really friendly and the banking app is easy and clear to use. Reviewed on: 14th August 2022

Easy and Seemless Transactions

Brilliant staff ... professional and knowledgeable Reviewed on: 11th August 2022

Best building society

Been with them since childhood. Wouldn't want to switch. Reviewed on: 30th July 2022

Brilliant Building Society

I use several products with Nationwide and have done for over 40 years. I believe them to be a trustworthy institution who genuinely put their customers at the top of their agenda, unlike most high street banks who put profits first. Reviewed on: 25th July 2022

Can't think of anything to complain about

Alway very reliable. On line banking and app are easy to use. They seem to take security very seriously. Any problems are resolved very quickly. Friendly helpful call centre. Nice local Nationwide branch. Reviewed on: 25th July 2022

Fantastic Products for everyone

I’ve only positive things to say about the Nationwide, staff are always very professional, helpful and on hand as and when you need them. Great to interact with about their products. Their product knowledge is very good and helps in the decision making process. Reviewed on: 21st July 2022

easy to use

me and my partner have a joint account, easy to use Reviewed on: 20th July 2022

Good service, great app & friendly staff in-branch

After being extremely let-down by Natwest, who took over £2000 in charges from me (despite my being in financial hardship due to illness), I changed my current account to Nationwide. The process was very easy & I was able to switch to an account without an overdraft or fees. The app works well (easy to navigate & reliable) and they warn you well in advance on the login page if there's going to be maintenance. I liked being able to set up alerts that tell me when my account balance gets down to my chosen amount, and they also message me if there's a Direct Debit pending & not enough money in the account to pay it (and it gives me until 2.30pm to pay money in to cover it). The staff in my local branch are always helpful & welcoming, plus their cashpoint outside also takes deposits so you can pay money in at any time, even out of hours. I haven't had any experience of trying to get help with any issues, so I can't report anything about online or phone customer service. Reviewed on: 8th July 2022

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