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Nationwide: FlexAccount reviews

View other Nationwide products
4.62
Based on 1,109 reviews, last reviewed 13th Jun 2026
3% increase in 5 star reviews
in the past 90 days
67% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
73%
See only 4 star reviews
15%
See only 3 star reviews
4%
See only 2 star reviews
1%
See only 1 star reviews
7%

Latest highest rating:

5

Never had any problems. Never had any problems. Staff always courteous and helpful. £100 annual fair share payment welcom. Reviewed on: 13th June 2026
Keiran P's avatar
Keiran P

Latest lowest rating:

1

Executor account hell with NBS Used Flex account as executor account to distribute estate according to Will. However Nationwide force you to drip feed small payments over days, addi... Read more Reviewed on: 26th May 2026
Colleen's avatar
Colleen
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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexAccount reviews (1109)

Racist unethical fraudulent , breaking the confidentiality law

1
Races, breaking confidentiality law and making fraudulent claims, the notorious shameless Kingswinford branch! We have always been treated very poorly by this branch, and reading the reviews, we are not the only ones. Their complaint procedure is sham, others state this as well. We are shaken by our experience in this branch. We took our son to open his first account. The staff were, as races, arrogant, lazy, and unprofessional as ever. They whisper whilst looking at us or other customers. Then they will give all confidential information, like how much money you have in your bank etc through a laud speaker by which, all other customers will hear. We asked their help to open our son's first account. The manager asked responded loudly through a loud speaker - ARE YOU DISABLED THAT YOU CANT OPEN IT YOURSELF?? Speechless and frozen we were. -WHAT IS YOUR DISABILITY?? Ashe showed again. Then gave us a leaflet with a bit of scribbles on and said ' YOU DO IT'. We left humiliated and upset. The scribbles were all wrong informations, the phone number provided was not even in use. But since we were not disabled, and that they were lazy, we did open our son's account. Two weeks later, we received a complaint letter accusing our son who never spoke these staff with bored house wive attitudes, accept giving his name and dob shyly, then sitting back at the chair out of the way, calling my son, 'YOU WERE AGGRESSIVE, INAPPROPRIATE AND MADE STAFF UNCOMFORTABLE'. Now, our son had never got of his chair or spoke, accept when asked, giving his name, and DOB. So, this incompetent and unethical people made a false allegation against our child. We then called them and requested an investigating for this fraudulent complain. Instead, a man from complain department said 'STAFF DID THEIR BEST, YOU ARE WRONG' then hanged up. What kind of a bank is this, we put our money in to their trust, by which they earn money, but they do not treat equally respectfully. The staff is not trained professionalism or ethics. We are going to ombudsman and removing our bank to a place where our custom will be valued. Reviewed on: 14th October 2021
Gxchx Foxes's avatar
Gxchx Foxes

Great service

5
Excellent debit account which includes many benefits such as gadgets and travel insurance Reviewed on: 9th October 2021
Jason's avatar
Jason

professional and courteous

5
I have been with Nationwide for over 29 years, I have always found them above board and professional Reviewed on: 24th September 2021
David Robinson's avatar
David Robinson

Friendly staff

5
Always helpful when talking on the phone or in branch Reviewed on: 15th September 2021
Paula B's avatar
Paula B

Excellent

5
All excellent I have a current account with Nationwide and they are a big organisation with a small organisation attitude. I recommend them if you are looking for a current account. Reviewed on: 1st September 2021
Mark Hampson's avatar
Mark Hampson

Great service

5
Always helpful well trained staff on hand to help. Reviewed on: 30th August 2021
Matthew Kendall's avatar
Matthew Kendall

taking all our money on a basic acount with no overdraft and we gonna be without food and we are type1 diabetics

1
my partner phoned up yesterday cause the account showing 53.00 overdrawn when its a basic account when you cant go overdrawn got a real nasty man on other end saying we cant do nothing for you and if it takes all your benifits call back we have ptsd and mental health problems and learning difficultys avoid nationwide at all cost or it will cost you i wish we never changed and looking for a new bank as we speak one who understands peoples need and not nasty these people are not human to make us suffer like this no customer service at all Reviewed on: 10th August 2021
rebecca ellis's avatar
rebecca ellis

Great service for years

5
Ive received great banking service for years! Reviewed on: 9th August 2021
Unhappy Payplan user's avatar
Unhappy Payplan user

A professional and courteous service.

5
From my first day of opening my account with Nationwide, I have been very pleased with their professional and courteous manner and approach. Their advisers are always very friendly and helpful, offering advice whenever needed. I also find that they are not intrusive, and respect the customers privacy and needs. Reviewed on: 5th August 2021
Tracy Taylor's avatar
Tracy Taylor

Bad

1
Still charging the fee for holiday insurance all through lockdown and no one could go on holiday, they should pay every account holder back Reviewed on: 2nd July 2021
Dave's avatar
Dave

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